Center Operations Supervisor

Responsibilities

• Oversee reception: greeting families and team members, answering calls, receiving mail
• Manage and maintain building access or security through accurate authorized pick-up and access control
• Reschedule services and manage communication of schedule changes and cancelation management
• Support intake assessment scheduling and set up family portal as needed
• Ensure CentralReach data elements remain updated and accurate daily
• Provide payroll support: coding and timekeeping compliance, converting support, amending notes
• Support culture and team member relations: welcome new hires, support staff basic needs, organize events, cover breaks
• Manage center upkeep and functioning: ordering supplies, safety and compliance drills and audits
• Work with facilities team to address center needs and coordinate vendor visits
• Assist with reportable events reporting as directed
• Manage confidential client documents including intake, authorizations, insurance coverage support, and document collection
• Manage confidential team member records including licenses, certifications, and credentialing records
• Provide basic tech support and inventory management
• Provide basic HR support through onboarding, offboarding, and timekeeping tasks
• Support CD with coaching and corrective action documentation
• Assist with team member certifications, applications, and exams
• Support marketing efforts and events
• May support the authorization process for specific payer requirements
• Support the candidate interview process as determined by Talent Acquisition
• Follow all policies and procedures including confidentiality and mandated reporting standards

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Skills

• Adaptability: accepts and applies feedback, adapts to changes, manages competing demands
• Professionalism: arrives prepared and on time, keeps commitments, displays positive outlook and professional appearance
• Conflict Resolution: confronts difficult situations, encourages open communications, maintains objectivity, uses negotiation skills
• Commitment to Quality: competent in required job skills, learns and applies new skills, seeks feedback to improve performance
• Teamwork: balances team and individual responsibilities, contributes to positive team spirit
• Communication: good listening and comprehension, expresses ideas respectfully in verbal and written form
• Problem Solving: develops alternative solutions, identifies and resolves problems timely, exhibits sound judgment

Education/Experience

High school diploma or general education degree (GED); and 1+ years related experience or training in an operational support role preferred.

Computer Skills

Experience in Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Chrome, Internet Explorer).

Certificates and Licenses

Have a current and valid CPR and first aid Certification.

Travel Requirements

Have reliable means of transportation. Meet requirements of our Motor Vehicle policy.