Summary

Positive Development is a mental health care organization dedicated to providing comprehensive behavioral health services to individuals and communities. As a specialized healthcare provider in the mental wellness sector, the company focuses on delivering evidence-based therapeutic interventions, counseling services, and psychological support programs. Their services likely encompass individual therapy, group counseling, family support, and community outreach initiatives aimed at promoting mental health awareness and resilience. Operating within the broader healthcare ecosystem, Positive Development addresses the growing need for accessible mental health services, potentially serving diverse populations across different age groups and backgrounds. The organization's approach appears to emphasize holistic care, combining clinical expertise with compassionate support to help clients achieve positive outcomes and improved quality of life. In today's mental health landscape, such providers play a crucial role in addressing psychological well-being through professional interventions and community-based support systems.

Job description

Role Duties

Execute accurate, timely scheduling of clinicians and Developmental Paraprofessionals (DPPs) to support ongoing services, evaluations, and reassessments.
Adhere to scheduling protocols, service delivery requirements, and provider availability rules.
Maintain up-to-date schedules, time blocks, and session details, ensuring alignment with authorization limits, session types, CPT codes, and documentation requirements.
Respond quickly to schedule changes, cancellations, and urgent coverage needs while minimizing service disruptions.
Identify scheduling gaps or potential conflicts and escalate issues to the Director as needed.
Ensure accuracy and consistency of data within scheduling platforms, EMR systems, and workforce tools.
Conduct routine reviews of schedules to verify completeness, accuracy, and compliance with internal standards.
Support continuous improvement by providing feedback on system workflows, recurring issues, and operational bottlenecks.
Align client needs with Clinical Lead and Developmental Paraprofessionals (DPPs) availability to optimize caseload distribution and productivity.
Assist with monitoring utilization trends, staffing changes, and capacity constraints across assigned regions.
Work closely with the Central Scheduling Director to forecast coverage gaps and inform resource planning.
Serve as a primary point of contact for scheduling questions from Clinical Leads, Developmental Paraprofessionals (DPPs), operations partners, and client-facing teams.
Communicate professionally and proactively with families regarding scheduling changes, availability, and service coordination.
Collaborate with Clinical, Operations, and Administrative teams to ensure schedules support high-quality service delivery and client experience.
Participate in team meetings, training updates, and workflow alignment initiatives.

Qualifications

2+ years of scheduling or coordination experience within healthcare, human services, or another high-volume, service-based environment.
Strong understanding of scheduling dynamics, provider availability management, and client-service workflows.
Proficiency in scheduling platforms, EMR systems, and operational tools (experience in multi-site or large health systems preferred).
Bilingual proficiency is preferred.
Excellent communication, customer service, and relationship-management skills.
Strong organizational skills with the ability to manage competing priorities in a fast-paced setting.
High attention to detail and commitment to data accuracy.
Ability to collaborate with cross-functional teams and adapt to evolving operational needs.

Requirements

2+ years of scheduling or coordination experience within healthcare, human services, or another high-volume, service-based environment.
Strong understanding of scheduling dynamics, provider availability management, and client-service workflows.
Proficiency in scheduling platforms, EMR systems, and operational tools.
Excellent communication, customer service, and relationship-management skills.
Strong organizational skills with the ability to manage competing priorities in a fast-paced setting.
High attention to detail and commitment to data accuracy.
Ability to collaborate with cross-functional teams and adapt to evolving operational needs.
Bilingual proficiency is preferred.
Experience in multi-site or large health systems preferred.

Benefits

Medical, Dental & Vision Insurance
Employer-paid Life & Disability Insurance
Flexible Paid Time Off
Paid Parental Leave
Paid Holidays
Paid Sick Leave
401(k) with Employer Match
Technology Stipend
Pet Insurance
Referral Program
24/7 Virtual Telehealth

Company overview

Positive Development is a mental health care organization dedicated to providing comprehensive behavioral health services to individuals and communities. As a specialized healthcare provider in the mental wellness sector, the company focuses on delivering evidence-based therapeutic interventions, counseling services, and psychological support programs. Their services likely encompass individual therapy, group counseling, family support, and community outreach initiatives aimed at promoting mental health awareness and resilience. Operating within the broader healthcare ecosystem, Positive Development addresses the growing need for accessible mental health services, potentially serving diverse populations across different age groups and backgrounds. The organization's approach appears to emphasize holistic care, combining clinical expertise with compassionate support to help clients achieve positive outcomes and improved quality of life. In today's mental health landscape, such providers play a crucial role in addressing psychological well-being through professional interventions and community-based support systems.