Centralized Scheduler
Kitsap Mental Health Services
Summary
Kitsap Mental Health Services (KMHS) provides comprehensive behavioral health services to individuals and families across Kitsap County. As a Centralized Scheduler Representative, you will play an important role in ensuring clients can access services quickly and efficiently. This position is responsible for scheduling appointments across all KMHS locations, updating client and insurance information in the electronic health record system, and partnering with clinical teams to maximize provider availability and support positive client experiences. If you are organized, customer-service driven, and passionate about supporting access to care, we welcome your application.
Job description
Primary Responsibilities
- Ensure positive agency communication by answering all incoming phone lines and routing them in a prompt, professional and courteous manner. Return messages left on the voicemail system.
- Screens calls, takes messages and provides information. Answers questions regarding client appointments.
- Maintains appointment scheduling and follows office-scheduling policies.
- In addition to the above, any other responsibilities are appropriate to the position and not specifically listed in the job description.
Supervisory Responsibilities: None
Minimum Qualifications
EXPERIENCE: Experienced (minimum 2 years of customer service experience)
Preferred Qualifications
EDUCATION: High School Diploma or GED
EXPERIENCE: Course work in medical/psychiatric terminology.
Experience using an Electronic Medical Record (EMR).
Requirements
- Minimum 2 years of customer service experience
- High School Diploma or GED
- Course work in medical/psychiatric terminology
- Experience using an Electronic Medical Record (EMR)
Benefits
- Health, Dental & Vision
- Up to 19 days PTO
- 2 mental health days
- 10 holidays
- Paid YMCA Membership
- Company-Paid Life & Disability
- Student Loan Assistance
- Professional Development
- 403(b) Retirement Plan
- Employee Assistance Program
- Pet Insurance
- Free Wellness App
Company overview
Kitsap Mental Health Services is a comprehensive mental health care provider serving the Kitsap County region in Washington State. As a community-based healthcare organization, it offers a wide range of mental health services including crisis intervention, outpatient counseling, psychiatric care, substance abuse treatment, and support services for individuals with serious mental illnesses. The organization focuses on providing accessible, high-quality mental health care to diverse populations across the lifespan, from children and adolescents to adults and seniors. Kitsap Mental Health Services operates as a critical component of the local healthcare infrastructure, collaborating with other community organizations, healthcare providers, and social service agencies to deliver integrated care. The organization emphasizes evidence-based practices, trauma-informed care, and recovery-oriented approaches to support individuals in achieving mental wellness and improved quality of life. Through its various programs and services, Kitsap Mental Health Services addresses the complex mental health needs of the community while working to reduce stigma and promote mental health awareness.