Certified Medical Assistant (CMA)- Alpharetta Ortho & Sports Med

Core Responsibilities and Essential Functions

Clinical and Non-Clinical Duties and Expectations

• Rotates among various clinical and non-clinical service areas, such as x-ray (where performed), and front office.
• Registers patients upon entrance to facility.
• Assists with completion of FMLA forms.
• Coordinates/communicates information with Workers Compensation Adjuster.
• Orders clinical supplies and stock exam rooms.
• Prepares exam rooms to aid physicians with treatment of patients.
• Performs vital signs and gathers information to prepare patients for provider examination.
• Assists physician/APP with bracing, splinting, casting, injections, suture, and staple removal.
• Performs basic wound care under the direction of the physician/APP.
• Performs as a medical scribe, assisting physician/APP with documentation of progress note and order entry.
• Assists with the preparation of pharmaceutical refills for physician/APP approval.
• Performs precertification of surgery, schedules surgery, and post operative therapy, and home health care.
• Assists with DME orders and instruction for patients.
• Maintains required clinical logs: cast saw, eye wash stations, emergency boxes, oxygen tanks.
• Assists with medical assistant student clinical rotations and mentorship, and cross-training of other team members.
• Assists with patient calls and inquiries, and escalates triage calls to the RN, APP, or physician.
• Anticipates and maintains the safety needs of the patient.
• Ensures accurate and timely documentation in the EMR.

Diagnostic Imaging and Laboratory Duties and Expectations (In areas performed)

• Perform radiographic and other diagnostic imaging procedures to assist clinical team and physicians in treatment of the patients.
• Prepare and position the patients for imaging procedures ensuring all proper techniques including radiation protection.
• Obtain optimum views as ordered by the physician
• Process images and review for proper identification and quality control.
• Cross train other team members
• Complete and maintain logs, reports, and documentation
• Process, log and prepare labs for shipment to laboratory

Patient Liaison

• Provides relationship-based patient centered care that is consistent with population specific characteristics (e.g. age, gender, disease, etc) in a manner that adapts service delivery to reflect an understanding of cultural diversity.
• Always partners with the patient and significant others and/or family (as appropriate) using such appropriate method for setting and purpose (e.g.,huddles; interdisciplinary rounds; just in time and explanation of physicians instructions); keeping the patient at ease in the physicians office, and making the patients goals the focus of the plan of care.
• Practices using current clinical practice standards.

Teamwork and Collaboration

• Coordinates the delivery and documentation of safe quality patient care that promotes the professional care delivery model. This includes, but is not limited to diverse and inclusive interdisciplinary communication methods (huddles, interdisciplinary rounds); completion of timely documentation and promotion of a respectful, inclusive clinical environment.
• Demonstrates teamwork and collaboration by practicing in a manner that is fiscally responsible and promotes the recruitment and retention of all healthcare team members.

Professional Development and Initiative

• Completes all initial and ongoing professional competency assessment, required mandatory education, and population specific education.
• May be asked to serve as a preceptor for onboarding Medical Assistants/students and is an exemplary role model for all staff or students for all disciplines to ensure that there is a current and future qualified workforce; modeling professionalism and creating a healthy work environment.

Evidence Based Practice and Research

• Promotes evidence-based practice, in regards to safe, quality patient care.
• Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional association including legal, regulatory and accreditation requirements and standards ensuring by way of example, such goals as TJC Patient Safety Goals and WellStar Health Systems safety absolutes. May serve as practice Safety Coach.
• Participates in data collection, poses relevant clinical questions to advanced evidence-based practice. Consults appropriate experts and uses appropriate resources and evidence to address practice questions.

Resources and Support

• Proactively plans for the care of patients across the care continuum in the course of giving direct patient care.
• Participates in the development of protocols and procedures when called upon or through self-initiation in collaboration with care managers and other members of the health care team to achieve best practice outcomes (i.e., relevant patient populations).
• Supports efficient and effective use of human and material resources.

Performs other duties as assigned. Complies with all Wellstar Health System policies, standards of work, and code of conduct.