Certified Medical Assistant (CMA)- Dallas Urgent Care

Job Summary

The Medical Assistant (MA) provides support to physicians and other healthcare professionals by performing clinical and administrative tasks to ensure efficient patient care delivery. The MA works closely with patients, handling both front- and back-office functions in a fast-paced medical setting. The Medical Assistant functions under the direction of the Nurse Supervisor and/or Practice/Office Manager.

Key responsibilities include gathering and recording vital signs and other pertinent patient information for the visit, preparing patients for exams, assisting during treatments, coordinating tests and follow-up care, and recording treatment in the medical record. The MA recognizes patient's needs and symptoms in advance and responds appropriately, always keeping patient safety and the patient experience at the center of care delivery.

Core Responsibilities and Essential Functions

• Provides patient care in accordance with recognized clinical practice guidelines and standards set forth by the American Association of Medical Assistants (AAMA) or similar organizations
• Adheres to federal, state, and local laws and regulations as well as organizational and industry standards for clinical care
• Rotates among various clinical and non-clinical service areas such as lab, x-ray, and front office
• Provides relationship-based, patient-centered care consistent with population-specific characteristics
• Registers patient upon entry to the facility
• Prepares patient for the visit with the physicians/APPs
• Prepares rooms and equipment, and aids physicians/APPs with treatment of patients
• Carries out orders generated from the office visit and responds to patient requests generated outside of the office visit
• Maintains the safety needs of the patient at all times
• Collaborates with providers, nurses, and clinical staff to uphold continuity and consistency of care
• Participates in daily huddles, staff meetings, and medical group or system workgroups/committees
• Participates in quality improvement initiatives to ensure alignment with best practices in medical assisting
• May be asked to serve as a preceptor to assist in the onboarding and/or training of new team members, trainees, or students
• Assists with cross-training of other team members
• Completes all initial and ongoing professional competency assessments, required mandatory education, and population-specific education
• Supports efficient and effective use of material resources in a fiscally responsible manner
• Alerts supervisors or ordering staff when supplies are running low
• May be asked to provide staffing coverage for absences, vacations, and leave

X-Ray Duties and Expectations

• Performs x-ray procedures to assist providers in the treatment of patients
• Prepares and positions patients for x-ray procedures, ensuring all proper techniques, including radiation protection
• Obtains optimum views as ordered by the provider
• Processes images and reviews for proper identification and quality control
• Completes and maintains logs, reports, and documentation

Laboratory Duties and Expectations

• Properly starts lab equipment daily, maintains daily logs, and required documentation
• Responsible for specimen collection, including phlebotomy and Point of Care testing according to orders and appropriate collection and testing standards
• Performs laboratory tests according to orders and instructions
• Orders and stocks supplies weekly
• Performs daily quality control and cleaning procedures according to guidelines