Certified Medical Assistant (CMA)- Marietta Urgent Care

Job Summary

The Medical Assistant functions under the direction of the Physician, Clinical Lead, Clinical Nurse Supervisor, Nurse Supervisor and/or Office Manager. Recognizes patient's needs and symptoms in advance. Provides care for the patient under the physician's direction. Includes preparing patient for exams, assisting during treatments, coordinating tests and follow-up care and recording treatment in the medical record. Assists with explaining patient instructions to the patient/family. Demonstrates competency and skills to serve patients of all ages including neonate, infant, child, adolescent, adult and geriatric populations. Performs other duties as necessary related to front office registration, laboratory testing, and radiology functions within a specialty setting.

Core Responsibilities and Essential Functions

• Provides patient care in accordance with recognized clinical practice guidelines and standards set forth by the American Association of Medical Assistants (AAMA) or similar organizations.
• Adheres to federal, state, and local laws and regulations as well as organizational and industry standards for clinical care.
• Upholds all health care system/organizational and WMG policies and procedures and clinical competencies put forth by this job description.
• Rotates among various clinical and non-clinical service areas such as lab, x-ray, and front office.
• Provides relationship-based, patient-centered care that is consistent with population-specific characteristics (e.g., age, gender, disease, etc.) in a manner that adapts service delivery to reflect an understanding of cultural diversity.
• Partners with the patient and significant others and/or family (as appropriate); keeping the patient at ease in the office through a collaborative and communicative approach to all care rendered.
• Registers patient upon entry to the facility.
• Prepares patient for the visit with the physicians/APPs.
• Prepares rooms and equipment, and aids physicians/APPs with treatment of patients.
• Carries out orders generated from the office visit.
• Responds to patient requests generated outside of the office visit.
• Maintains the safety needs of the patient at all times.
• Collaborates with providers, nurses, and clinical staff to uphold continuity and consistency of care.
• Participates in daily huddles, staff meetings, and medical group, or system workgroups/committees to represent the voice of the medical assistant.
• Demonstrates teamwork and collaboration by practicing in an inclusive manner that promotes the recruitment and retention of all healthcare team members.
• Participates in quality improvement initiatives to ensure alignment with best practices in medical assisting.
• May be asked to serve as a preceptor to assist in the onboarding and/or training of new team members, trainees, or students.
• Assists with cross-training of other team members.
• Perform radiographic and other diagnostic imaging procedures to assist clinical team and physicians in treatment of the patients.
• Prepare and position the patients for imaging procedures ensuring all proper techniques including radiation protection.
• Obtain optimum views as ordered by the physician.
• Process images and review for proper identification and quality control.
• Complete and maintain logs, reports, and documentation.
• Properly start lab equipment daily and maintain daily logs and documentation requested.
• Perform laboratory tests according to orders and instructions.
• Draw blood samples from patients and perform Point of Care testing.
• Order and stock supplies weekly.
• Perform daily quality control and cleaning procedures according to guidelines.
• Completes all initial and ongoing professional competency assessments, required mandatory education, and population-specific education.
• Demonstrates leadership by identifying areas for improvement in care delivery and suggesting innovative solutions.
• Participates in workgroups, committees, and shared decision-making groups.
• Regularly reflects on personal performance and areas of strength or weakness.
• Supports efficient and effective use of material resources in a fiscally responsible manner.
• Minimizes waste of medical supplies and medications.
• Alerts supervisors or ordering staff when supplies are running low.
• May be asked to provide staffing coverage for absences, vacations, and leave.
• Promotes Evidence based practice, regarding safe, quality patient care.
• Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional association including legal, regulatory and accreditation requirements and standards.
• May serve as practice Safety Coach.
• Participates in data collection poses relevant clinical questions to advanced evidence based practice.
• Proactively plans for the care of patients across the care continuum during giving direct patient care.
• Participates in the development of protocols and procedures when called upon or through self-initiation in collaboration with care managers and other members of the health care team to achieve best practice outcomes.
• Supports efficient and effective use of human and material resources.
• Performs other duties as assigned.
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.