Certified Medical Assistant

Position Summary

The Certified Medical Assistant's primary responsibility is to assist in the delivery of health care management for the health center. This includes actively participating in and supporting primary clinical teams, behaving in a professional manner, and consistently demonstrating and promoting the values of the organization. The Certified Medical Assistant works with and receives supervision from the Medical Assistant Manager, Health Center Manager, and Providers.

Essential Job Duties and Functions

• Understand what it means to be a Federally Qualified Healthcare Center (FQHC), a Patient Centered Medical Home (PCMH), recognized by the National Committee for Quality Assurance (NCQA), and a participant in an Accountable Care Organization (ACO)
• Become familiar with provider tendencies and providers' established patients' conditions
• Distribute patient agenda
• Complete medication reconciliation every visit, including over-the-counter medications
• Complete family and social histories
• Move patients from waiting room to treatment room
• Perform vital signs, acquire recent test results, and ascertain reason for visit
• Prepare patient and gather all necessary information
• Report any changes observed in condition or behavior of patient
• Prepare room for the practitioner
• Perform simple procedures according to Wright Center medical policy/procedures
• Give inoculations; draw blood, EKGs, and/or any other provider requests
• Participate in quality assurance activities to monitor and improve patient care quality
• Complete forms or growth charts as appropriate before practitioner sees patient
• Assist with examination, diagnostic, and treatment procedures
• Enter requisitions in EMR
• Prepare and send out specimens
• Stock treatment rooms and all clinical areas as needed daily; alert Health Center Manager of any supplies that need to be ordered
• Keep all exam rooms, hall, and lab area neat and clean
• Follow all standing orders as needed
• Facilitate spirometry, audiometry, BP checks, allergy shots, UA/UC, urine drug screens, and other necessary procedures
• Attend all staff meetings
• Provide back-up to other co-workers as necessary
• Understand and adhere to professional office standards
• Be familiar with and implement all office policies and procedures
• Participate when appropriate in unit-based quality initiatives
• Perform laboratory testing
• Maintain a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations
• Comply with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infectious body fluids, chemical disinfectants, and other hazardous substances
• Prepare and administer medications and injections per provider
• Ensure patients understand health center resources and available programs, such as sliding fee discount program, Good Faith Estimate (GFE), outreach & enrollment programs, language services, and after-hours coverage
• Ensure compliance in the following areas: availability and location of SDS binder, availability and location of 990 binders for all TWC entities, and understanding role and responsibilities in an emergency to help coworkers and patients to safety
• Make timely call backs and inform patients of their test results
• Work in close support of health center medical director, physicians, nurses, care manager, and other providers
• Become familiar with HIPAA policies regarding privacy and security of patient health information
• Be responsible for registering and activating patients on their individual portal accounts
• Assist and guide patients to troubleshoot issues related to portal usage
• Schedule patient appointments and follow-up visits
• Answer and return phone calls
• Intake and check out of patients
• Ensure copays are collected at time of visit
• Create triages within the EMR system
• Manage patient information in Electronic Medical Records system
• Participate in rotation of extended access hours including late nights, weekends, and holidays
• Cross coverage of other locations and service lines for continued support and access for patients
• Perform other duties as assigned

Requirements

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• Minimum qualifications of a High School Diploma/GED
• Bilingual highly desired
• Experience as a Certified Medical Assistant required
• Graduate of a program for Medical Assistant/Administrative Medical Assistant/Nurse Aide required
• Basic Life Support/CPR certification required
• Designation as a Certified Medical Assistant (CMA) or Certified Nurse Aide (CNA) required
• Ability to adapt to changing priorities
• Ability to maintain accuracy and compliance with detail-oriented responsibilities
• Ability to maintain strict confidentiality
• Proficient computer skills
• Proven proficiency of technology and EMR workflows at the end of orientation
• Must be reliable and punctual
• Must have attention to detail
• Must be able to perform effectively in a fast-paced environment with many changing priorities
• Must be professional and customer service oriented to deliver quality excellent care
• Ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule