Certified Medical Assistant

Position Summary

The Certified Medical Assistant's primary responsibility is to assist in the delivery of health care management for the health center, actively participating in and supporting primary clinical teams. The role works under supervision from the Medical Assistant Manager, Health Center Manager and Providers.

Essential Job Duties and Functions

• Understand FQHC, PCMH, NCQA and ACO models
• Become familiar with provider tendencies and established patient conditions
• Distribute Patient Agenda
• Complete medication reconciliation every visit, including over-the-counter medications
• Complete family and social histories
• Move patients from waiting room to treatment room
• Perform vital signs, acquire recent test results, and ascertain reason for visit
• Prepare patient and gather all necessary information
• Report changes observed in patient condition or behavior
• Prepare room for the practitioner
• Perform simple procedures per Wright Center medical policy/procedures
• Give inoculations; draw blood, EKGs and other provider requests
• Participate in quality assurance activities to monitor and improve patient care quality
• Complete forms or growth charts before practitioner sees patient
• Assist with examination, diagnostic and treatment procedures
• Enter requisitions in EMR
• Prepare and send out specimens
• Stock treatment rooms and clinical areas daily; alert Health Center Manager of supplies to order
• Keep exam rooms, hall and lab area neat and clean
• Follow all standing orders as needed
• Facilitate spirometry, audiometry, BP checks, allergy shots, UA/UC, urine drug screens and other procedures
• Attend all staff meetings
• Provide back-up to co-workers as necessary
• Understand and adhere to professional office standards
• Implement all office policies and procedures
• Participate in unit-based quality initiatives
• Perform laboratory testing
• Maintain a safe, secure and healthy work environment in compliance with legal regulations
• Comply with personal protective equipment requirements
• Prepare and administer medications and injections per provider
• Ensure patients understand health center resources and programs
• Ensure compliance with SDS binder and 990 binder availability
• Understand emergency role and responsibilities
• Make timely call backs and inform patients of test results
• Work in close support of medical director, physicians, nurses, care manager and other providers
• Follow HIPAA policies regarding privacy and security of patient health information
• Register and activate patients on portal accounts
• Assist and guide patients with portal usage troubleshooting
• Schedule patient appointments and follow-up visits
• Answer and return phone calls
• Intake and check out of patients
• Ensure copays are collected at time of visit
• Create triages within the EMR system
• Manage patient information in Electronic Medical Records system
• Participate in rotation of extended access hours including late nights, weekends and holidays
• Cross coverage of other locations and service lines
• Perform other duties as assigned

Requirements

• Meet The Wright Center EOS People Analyzer Tool
• Buy in and experience working in the EOS model (strongly preferred)
• Mission-oriented; represents the enterprise professionally with organizational pride
• Minimum High School Diploma/GED
• Bilingual highly desired
• Experience as a Certified Medical Assistant required
• Graduate of a Medical Assistant/Administrative Medical Assistant program required
• Basic Life Support/CPR certification required
• Current Certified Medical Assistant designation required
• Ability to adapt to changing priorities
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities
• Ability to maintain strict confidentiality
• Proficient computer skills
• Proven proficiency of technology and EMR workflows at end of orientation
• Must be reliable and punctual
• Must have attention to detail
• Must perform effectively in a fast-paced environment with changing priorities
• Must be professional and customer service oriented
• Ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule