Summary

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health. The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support.

Job description

Job Summary

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health. The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support.

Core Responsibilities

Communicating and providing support to members over chat, email, and phone using exceptional customer service.
Relaying member needs to providers.
Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.
Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
Learning and maintaining knowledge of our EHR, product, and communication platforms.
Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.
Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.
Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation.
Adhering to schedule start and end times.

Qualifications

Active National Medical Assistant Certification required
Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
Strong analytical ability.
One or more years of healthcare experience and knowledge of medical terminology is preferred.
Comfortable asking for support, help, and guidance as needed.
Experience in substance use disorder treatment and/or behavioral health care is a plus.

Requirements

Active National Medical Assistant Certification required
Passionate about providing stellar internal and external customer service and working with diverse populations
Strong analytical ability
One or more years of healthcare experience and knowledge of medical terminology is preferred
Comfortable asking for support, help, and guidance as needed
Experience in substance use disorder treatment and/or behavioral health care is a plus

Company overview

Workit Health is a leading digital healthcare provider specializing in evidence-based treatment for substance use disorders and mental health conditions. Founded with the mission to make high-quality addiction treatment more accessible, the company offers comprehensive telehealth services that combine medication-assisted treatment with behavioral therapy and counseling. Their platform provides personalized care plans for individuals struggling with alcohol, opioid, and other substance dependencies, delivered through a secure digital interface that allows patients to connect with licensed clinicians from the comfort of their homes. Workit Health's approach integrates FDA-approved medications with cognitive behavioral therapy, peer support groups, and ongoing monitoring to support long-term recovery. The company has positioned itself at the forefront of the digital addiction treatment space, leveraging technology to overcome traditional barriers to care such as stigma, geographic limitations, and scheduling constraints. Their services are available in multiple states across the United States, making evidence-based addiction treatment more accessible to diverse populations seeking recovery support.