Certified Pharmacy Technician

Job Description

• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
• Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Develops strong relationships with most valuable customers.

Operations

• Under the supervision of the pharmacist, assist in the practice of pharmacy in accordance with state, federal, and company policy.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, verifying medicine is correct, and checking for possible interactions.
• Reports prescription errors immediately to pharmacist on duty and adheres to Company policies in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing.
• Responsible for registering all related sales on assigned cash register, collects and handles cash as required.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes manual claims for third party program prescription services in a timely and efficient manner.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals.
• May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community.
• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

External Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
• Prefer good computer skills.
• Prefer the knowledge of store inventory control.
• Prefer PTCB certification.