Summary

Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.

Job description

Job Description

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Models and delivers a distinctive and delightful customer experience.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services.
Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members.
Develops strong relationships with most valuable customers.

Operations

Under the supervision of the pharmacist, assist in the practice of pharmacy in accordance with state, federal, and company policy.
Utilizes pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting and pouring pharmaceutical drugs, verify medicine is correct, and check for possible interactions.
Reports prescription errors immediately to pharmacist on duty and adheres to the Quality Improvement Program.
Adheres to the Good Faith Dispensing policy during all prescription dispensing activities.
Registers all related sales on assigned cash register and handles cash as required.
Handles telephone calls that do not require personal attention of the pharmacist.
Processes manual claims for third party program prescription services.
Assists with inventory management activities such as ordering, unpacking, checking and storing shipments of pharmaceuticals.
May assist pharmacist in administering clinical services including collection and labeling of blood/urine samples.
Assists in developing and maintaining relationships with the local medical community.
Assists with exterior and interior maintenance of the Pharmacy Department.
Complies with all company policies and procedures and maintains respectful relationships with coworkers.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager and acquires continuing education credits.
Maintains knowledge and skill in healthcare and pharmacy.

Requirements

Must be fluent in reading, writing, and speaking English
Requires willingness to work flexible schedule, including evening and weekend hours
Prefer six months of experience in a retail environment
Prefer prior work experience with Walgreens
Prefer good math skills for accurate prescription filling
Prefer good computer skills
Prefer knowledge of store inventory control
Prefer PTCB certification

Benefits

Health Insurance
Pharmacy Training Programs
Continuing Education Credits

Company overview

Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.