Summary

Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.

Job description

Job Description

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Models and delivers a distinctive and delightful customer experience.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services.
Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members.
Develops strong relationships with most valuable customers.

Operations

Under the supervision of the pharmacist, assist in the practice of pharmacy in accordance with state, federal, and company policy.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, verifying medicine is correct, and checking for possible interactions.
Reports prescription errors immediately to pharmacist on duty and adheres to Quality Improvement Program.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing.
Responsible for registering all related sales on assigned cash register and handling cash as required.
Handles telephone calls that do not require personal attention of the pharmacist.
Processes manual claims for third party program prescription services and performs other clerical duties.
Assists with inventory management activities such as ordering, unpacking, checking and storing shipments of pharmaceuticals.
May assist pharmacist in administering clinical services including collection and labeling of blood/urine samples.
Assists in developing and maintaining good relationships with the local medical community.
Assists with exterior and interior maintenance to keep the Pharmacy Department clean and orderly.
Complies with all company policies and procedures and maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager and acquires continuing education credits.
Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Requirements

Must be fluent in reading, writing, and speaking English
Requires willingness to work flexible schedule, including evening and weekend hours
Prefer six months of experience in a retail environment
Prefer prior work experience with Walgreens
Prefer good math skills for counting, measuring and weighing medications
Prefer good computer skills
Prefer knowledge of store inventory control
Prefer PTCB certification

Benefits

401(k)
Medical, Dental & Vision
Employee Discounts
Paid Time Off

Company overview

Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.