Certified Senior Pharmacy Technician
Walgreens
Summary
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Job description
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
Develops strong relationships with most valuable customers.
Operations
Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Utilize pharmacy systems to enter patient and drug information, ensuring information is entered correctly
- Fill prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
- Assist pharmacists in scheduling and maintaining work flow
- Report prescription errors immediately to pharmacist on duty and adhere to Company policies and Quality Improvement Program
- Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing
- Register all related sales on assigned cash register, collect and handle cash as required
- Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Process (correct and resubmit) manual claims for third party program prescription services in a timely and efficient manner
- Lead Pharmacy Department inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals
- Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs
- Assist and support Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data
- May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients
- Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community
- Support execution of Pickup program
- Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy
- Comply with all company policies and procedures; maintain respectful relationships with coworkers
- Complete special assignments and other tasks as assigned
Training & Personal Development
Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state required certification/registration. Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Requirements
- PTCB or ExCPT certification (except in Puerto Rico)
- One year of work experience as a pharmacy technician in a retail or hospital setting
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Willingness to work flexible schedule, including evening and weekend hours
- Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations covered under a collective bargaining agreement)
- Preferred: prior work experience with Walgreens
- Preferred: basic math skills (counting, measuring and weighing medications)
- Preferred: basic level PC skills
- Preferred: knowledge of store inventory control
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Paid Time Off
Company overview
Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.