Chargebacks Analyst

Job Responsibilities

• Serve as initial point of escalation and provide resolution to incidents or issues.
• Monitor databases and reconcile discrepancies on partial or missed chargeback payments to avoid financial loss.
• Prepare and review reporting to meet the changing needs of the business.
• Validate the accurate distribution of chargeback and tracing files and accurate processing of any resulting discrepancies.
• Prioritize incoming chargeback related inquiries and apply detailed analysis.
• Monitor email box to ensure a timely response to vendors.
• Create fee agreements tied to vendor restrictions.
• Establish and maintain relationships with external and internal resources to facilitate timely processing of files and payments.
• Coordinate and execute effective training sessions as well as structure and review standard operating procedures (SOPs).
• Provide input to process improvement programs to help facilitate organizational change.
• Participate in functional and cross-functional team meetings to meet objectives and improve processes.

Minimum Job Requirements

Education: Typically requires a Bachelor's degree in a business-related field.

Work Experience: At least 2 years of experience analyzing and reporting data to support business operation at least 1 year of chargeback analysis and processing experience.

Knowledge / Skills / Abilities

• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience collaborating with internal resources and external resources to meet department goals within established timelines.
• Ability to communicate professionally with internal teams, partners, and vendors — both verbally and in writing.
• Detail-oriented and strict attention and appreciation for deadlines.
• Experience in SAP and/or Vistex.
• Proficiency in Microsoft Excel.

Preferred Job Qualifications

Education: Bachelor's Degree

Work Experience: GTN Experience within Medical Device and/ or Pharmaceutical Industries; Experience working with and interpreting supplier agreements; Exposure to and experience with SOX Controls; Experience with Life Sciences Revenue Management Systems

Knowledge / Skills / Abilities: Ability to query and manipulate complex datasets using tools such as SQL, validate data accuracy, create reports, and communicate analytical findings to business stakeholders.