CHAT AND TEXT ASSESSMENT SPECIALIST
VOLUNTEER BEHAVIORAL HEALTH
Summary
Call Center Triage Specialist - Full Time. Schedule: Sat, Sun, Mon, Tues - 12 P.M to 10 P.M
Job description
Exemplary Duties/Responsibilities
- Answer and respond promptly to 988 chat/text.
- Provide 988 chat/text counseling and triage needs for callers with mental health emergency by following established VBHCS and Vibrant policy and procedure.
- Knowledge of computer skills to be able to search and enter data in the Qualifacts systems and the Unified Platform.
- Coordinate dispatch of clinicians for face-to-face coverage within standards.
- Connect and refer 988 chat/text callers appropriately including but not limited to community resources, other crisis teams and law enforcement.
- Complete required trainings.
- Other duties as assigned.
Qualifications: Education/Experience
A minimum Bachelor's Degree in psychology, sociology, social work and one year's experience.
Requirements
- Minimum Bachelor's Degree in psychology, sociology, or social work
- One year's experience
- Computer skills to search and enter data in Qualifacts systems and Unified Platform
- Ability to complete required trainings
Company overview
Volunteer Behavioral Health is a comprehensive mental health care provider organization that delivers essential behavioral health services to communities. As a healthcare provider specializing in mental health services, the organization offers a range of therapeutic interventions, counseling services, and support programs designed to address various mental health conditions and behavioral disorders. Their services typically include individual and group therapy, crisis intervention, substance abuse treatment, psychiatric evaluations, and community-based mental health support. Operating within the mental health care sector, Volunteer Behavioral Health plays a crucial role in providing accessible mental health services to individuals and families, often serving as a vital community resource for those seeking behavioral health support. The organization focuses on delivering evidence-based treatments and personalized care plans to help clients achieve improved mental wellness and quality of life. Their commitment to community mental health services reflects the growing recognition of behavioral health as an essential component of overall healthcare delivery.