Check In Representative

Essential Duties and Responsibilities

• Checks in patients for exams as they arrive, verifying DOB, insurance, and that the exam ordered matches the physician order; enters information into Radiology Information System (RIS) and scans documents into patient records.
• Assist patients with obtaining medical records while complying with HIPAA.
• Helps patients complete kiosk questions and other forms necessary for their appointments.
• Utilize computers efficiently with advanced technology skills and adapt easily to change.
• Ensures insurance is estimated and accurate and all errors are addressed before checking in the patient completely.
• Collects copays, co-insurances, and deductibles following patient payment policy; runs end of day cash reports and balances cash drawer.
• Assists in keeping work area and patient waiting areas clean; assures patients follow CDC guidelines for correct Personal Protective Equipment; maintains patient privacy.
• Gives general information and answers questions about patient care; answers phone calls professionally; may assist with scheduling appointments and referrals.
• Monitors patient arrival through Virtual check-in and express check-in to assure timely check-in with minimal wait.
• Assists in Express Check-In by calling patients ahead to confirm information.
• Confirms appointments when necessary, assuring schedules are fully utilized and coordinating with tech staff.
• Flexible with assigned location, able to travel to other sites based on business necessity.
• Maintains a professional work environment and communicates respectfully with patients, family members, and staff.
• Other duties may be assigned.
• Attendance at meetings and training sessions may be required, occasionally outside regular working hours.
• Supports mission, vision, and values of the corporation.

Qualifications

• Reliable and trustworthy
• Excellent customer service skills
• Professionalism
• Flexibility as it relates to schedule, responsibilities and priorities
• Ability to work independently and as a member of a team
• Strong organizational skills and attention to detail
• Exceptional listener and always willing to learn
• Effective written and verbal communication
• Great problem-solving skills

Education/Experience

• High school or equivalent (required)
• One (1) year certificate from college or technical school (preferred)
• One (1) year of experience in a similar role/customer service (preferred)