Check In Representative

Essential Duties and Responsibilities

• Checks in patients for exams as they arrive which entails verifying information from the patient such as DOB, insurance, and that the exam ordered matches the physician order. Enters information into Radiology Information System (RIS) system and works from a number of software systems. Scans in necessary documents in the patient's record.
• Assist patients with obtaining medical records while complying with HIPAA.
• Helps the patient when necessary to complete kiosk questions and other forms necessary for their appointment(s).
• Able to utilize computers efficiently with advanced technology skills and able to adapt easily to change.
• Ensures insurance is estimated and accurate and all errors are addressed before checking in the patient completely.
• Collects copays, co-insurances, and deductibles from patients following our patient payment policy. Runs end of day cash reports and responsible for balancing their cash drawer.
• Assists in keeping work area and patient waiting areas clean. Assures the patients are following CDC guidelines for correct Personal Protective Equipment. Holds themselves to the highest standards of etiquette and keeps patient information private by talking at a minimum volume and taking all necessary precautions for patient privacy.
• Gives general information and answers questions to all patients about patient care and answers phone calls with a professional and friendly greeting and closing remark. May assist with scheduling appointments for patients and referrals when necessary as well as assisting other departments.
• Monitors the patient's arrival through Virtual check-in and express check-In to assure a timely patient check in with minimal wait.
• Assists in Express Check-In during which you will call patient ahead of time to confirm information to ensure the fastest patient check in with minimal wait.
• Confirms appointments when necessary. Assuring the schedules are fully utilized. Keeping the patient flow moving along while coordinating with the tech staff for their patient needs.
• Flexible when it comes to assigned location, able to travel to other sites based on business necessity.
• Always maintains a professional work environment and communicates in a respectful manner to patients, the patient's family members, and other staff members.
• Other duties may be assigned.
• Attendance at meetings and training sessions may be required. These sessions could occasionally be scheduled outside of your regular working hours to accommodate business needs and training opportunities.
• Supports mission, vision, and values of the corporation.

Qualifications

• Reliable and trustworthy
• Excellent customer service skills
• Professionalism
• Flexibility as it relates to schedule, responsibilities and priorities
• Ability to work independently and as a member of a team
• Strong organizational skills and attention to detail
• Exceptional Listener and always willing to learn
• Effective written and verbal communication
• Great problem-solving skills

Education/Experience

• High school or equivalent (required)
• One (1) year certificate from college or technical school (preferred)
• One (1) year of experience in a similar role/customer service (preferred)