Checkout Specialist
Dent Neurologic Group LLP
Summary
Coordinates and participates in a variety of patient care activities in the examination of patients to include: vital signs, mini-mental assessments, assisting with diagnostic procedures, records data for medical record.
Job description
Coordinates scheduling with medical secretary and assists with modifying provider schedule when necessary to conform to changing priorities and unanticipated events, including changes in staffing schedule and other activities.
Responds appropriately to patient inquiries, providing accurate and detailed information. Responds appropriately to referring physician's office inquiries. Answers all calls pertinent to assigned area, directing clinical calls to appropriate clinical personnel. Works with patient and other office personnel to coordinate care.
Data entry into EMR pertaining to the patient's office visit; entering any prescriptions, diagnostic testing and outside procedures. Schedules follow up appointments for office visits and diagnostic testing that is to be done internally as well as externally.
Serves as a liaison to patient and other internal and external contacts. Makes follow-up phone calls to patients as self, manager or provider directs. Clerical duties in a time efficient manner as set forth by the office manager.
Escort and/or transport patients to treatment room and other clinic locations. Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and or financial support.
Interacts calmly, respectfully and in a friendly manner with physicians and all other health care professionals in assurance of accurate medical record content for physicians' review. Reports errors or problems so that appropriate action may be taken for patient care.
Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Complies with quality assurance, HIPAA, customer focus, infection control, safety and other policies as set forth.
Organization of work area and clinic, keeping the provider on schedule. Prioritization of tasks. Performs other duties as assigned or requested.
Requirements
- Strong organizational skills
- Ability to prioritize tasks in a clinical environment
- Professional interaction with patients and healthcare staff
- Adherence to HIPAA and safety policies
Benefits
- Work-Life Balance
- Free Onsite Parking
- Medical, Dental & Vision
- Life Insurance
- 401(k) Retirement Plan
- Critical Illness, Accident & Legal
- Wellness Program
- Learning & Development
- Paid Time Off
- Paid Holidays
Company overview
DENT Neurologic Institute, operating as Dent Neurologic Group LLP, is the largest outpatient neurology practice in the United States, founded in 1963 and headquartered in Amherst, New York. With over 100 providers across 26 sub-specialty clinics in three convenient locations, the organization treats nearly 1,300 patients daily, amounting to over 330,000 patients annually. The practice specializes in comprehensive neurological care, offering services across multiple specialty centers including Memory Disorder Center, Movement Disorder Center, Multiple Sclerosis & Neuroimmunology Center, Stroke Center, Epilepsy Center, Headache Center, and Behavioral Health services. DENT maintains a strong commitment to clinical research, overseeing more than 100 ongoing clinical trials that surpass most major hospitals in the Western New York region. The organization's philosophy centers on providing compassionate patient care with the same respect for human dignity and kindness that they would seek for their own families. With a team of 201-500 employees, DENT combines advanced neurodiagnostics, state-of-the-art technology, and valuable partnerships with specialized clinicians to deliver exceptional neurological care to the Western New York community and beyond.