Children's Urgent Response Specialist EMPACT
La Frontera Center Inc.
Summary
The Children's Urgent Response Specialist is part of the EMPACT-SPC Children's Team working with children and families in crisis that are enrolled with and receiving ongoing services. This position provides direct crisis intervention services in home, school, and in the community.
Job description
Essential Responsibilities
- Provide direct in-home, in-office, in school and community based crisis services including crisis intervention and de-escalation, transportation, maintaining or establishing community stabilization, client support and/or supervision, parenting training, behavior management training and assistance, and provision and assistance in accessing appropriate community referrals.
- Ensure quality service delivery including clinical care and all associated documentation.
- Maintain all client records in accordance with agency policies and procedures.
- Provide comprehensive services to clients and assist in coordinating communication with other departments of the agency to accomplish continuity of care.
- Develop and maintain effective working relationships with all related state, community behavioral health, and contracting organizations.
- Comply with the agency's standard of care for service delivery.
- Assist with Quality Management and Utilization Review as needed.
- Perform job duties in a safe manner at all times; provide support for team members and perform cooperatively and professionally as part of a cohesive team.
- Will be required to oversee everyday functioning of department vehicles and to immediately report incidents involving damage or theft.
- May be required to do basic safety checks on vehicles (oil, tire air pressure, etc.).
- Will be required at times to work in potentially volatile situations and to react in a professional manner to crisis situations regardless of the nature of the environment or circumstances.
Requirements
- Minimum of High School Diploma or GED and must meet BHT requirements
- Bachelor's degree in behavioral field preferred
- Experience in community behavioral health required
- Specific knowledge of AZ Children's Behavioral Health System
- Five (5) years of prior behavioral health related work experience is preferred
- Prior experience with Child Family Team Process and knowledge of AZ 12 Principles and AZ Vision is required
- Excellent oral and written communication skills
- Ability to work in a team
- Strong interpersonal skills, including positive, non-judgmental attitude
- Demonstrated ability to problem solve
- Knowledge of, or ability to learn, community resources
- Ability to follow clinical and office protocols and procedures
- Required to work independently and flexible hours, 24 hr availability including weekends
- Must have Fingerprint clearance card or be eligible to obtain one
- Must have a valid AZ driver's license with no major infractions in the past three years
- Must have regular access to reliable transportation
- Must be 21 years of age or older at time of employment
- Demonstrated ability to remain calm in crisis situations
- Work independently and cooperatively
- Recognize personal limitations
- Relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation
- Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency
- Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners
- If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC's liability insurance carrier is required
- At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required
Benefits
- Generous PTO
- 10 paid holidays
- Medical plans
- Dental plans
- Vision plans
- 403(b) retirement plan
- Retirement Allowance
- Life/AD&D insurance
- Long-term disability
- Short-term disability
- Tuition Reimbursement
- Licensure Reimbursement
- Elder Care assistance
- Pet Insurance
Company overview
La Frontera Center Inc. is a prominent behavioral health services provider specializing in comprehensive mental health care and substance abuse treatment. Operating primarily in Arizona, the organization delivers a wide range of clinical services including outpatient counseling, crisis intervention, psychiatric care, and community-based support programs. As a key player in the regional mental health landscape, La Frontera Center focuses on serving diverse populations with evidence-based treatment approaches and culturally competent care. The organization plays a critical role in addressing mental health disparities and providing accessible behavioral health services to underserved communities. With a commitment to recovery-oriented care and integrated treatment models, La Frontera Center contributes significantly to improving mental health outcomes and supporting individuals in their journey toward wellness and stability.