Claims Coordinator
OneSpaWorld
Summary
We're looking for an experienced, detail-oriented Claims Coordinator to join our Risk Management team, based at our headquarters in sunny Coral Gables, Florida. In this role, you'll evaluate and process claims related to onboard incidents involving both guests and crew, working to ensure fair, accurate, and timely resolution. You'll be a key point of contact between shipboard medical teams, cruise line partners, and internal stakeholders — bringing structure and follow-through to a fast-moving, detail-heavy process.
Job description
Position Summary
We're looking for an experienced, detail-oriented Claims Coordinator to join our Risk Management team, based at our headquarters in sunny Coral Gables, Florida. In this role, you'll evaluate and process claims related to onboard incidents involving both guests and crew, working to ensure fair, accurate, and timely resolution. You'll be a key point of contact between shipboard medical teams, cruise line partners, and internal stakeholders — bringing structure and follow-through to a fast-moving, detail-heavy process.
What You'll Do
- Serve as the primary point of contact for claims-related correspondence with staff, cruise lines, and guests.
- Partner with onboard doctors to support crew medical claims and repatriation cases.
- Investigate guest and crew claims by gathering documentation and assessing coverage.
- Maintain claims databases and process payments accurately and on schedule.
- Take on additional projects and responsibilities as assigned, adapting to the needs of a dynamic team.
What You Bring
- Associate's degree, or equivalent professional experience.
- 2+ years of experience in guest or crew maritime claims strongly preferred.
- Working knowledge of claims files and claims processes.
- Strong written communication, typing, and math skills, with proficiency in MS Office (Outlook, Word, Excel).
- Excellent organizational skills, attention to detail, and the ability to perform well under pressure.
- A positive, collaborative attitude and willingness to learn.
- Discretion in handling confidential information.
Requirements
- Associate's degree, or equivalent professional experience.
- 2+ years of experience in guest or crew maritime claims strongly preferred.
- Working knowledge of claims files and claims processes.
- Strong written communication, typing, and math skills, with proficiency in MS Office (Outlook, Word, Excel).
- Excellent organizational skills, attention to detail, and the ability to perform well under pressure.
- A positive, collaborative attitude and willingness to learn.
- Discretion in handling confidential information.
Benefits
- 5% Target bonus
Company overview
OneSpaWorld is a leading provider of health, wellness, and fitness services primarily operating within the cruise ship industry. The company specializes in delivering comprehensive spa, wellness, and fitness experiences to passengers aboard cruise vessels worldwide. OneSpaWorld operates as a concessionaire, managing and staffing spa facilities on numerous cruise lines, offering a wide range of services including massages, beauty treatments, fitness classes, and wellness consultations. Their business model focuses on creating premium wellness experiences tailored to the unique environment of cruise travel, combining relaxation, beauty, and health services. The company has established partnerships with major cruise operators, positioning itself as a key service provider in the maritime leisure industry. OneSpaWorld's operations extend beyond traditional spa services to include retail sales of wellness products, fitness equipment management, and specialized wellness programming designed for the cruise passenger demographic. Their expertise lies in adapting wellness services to the specific requirements of maritime environments while maintaining high standards of quality and customer satisfaction.