Client Access Coordinator (Reception) - Fairbanks
ANCHORAGE COMMUNITY MENTAL HEALTH SERVICES IN
Summary
The Client Access Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Client Access Coordinators are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities.
Job description
About the Team
The Client Access Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Client Access Coordinators are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities.
What You'll Do
- Handle incoming calls and route them to the appropriate department or staff member.
- Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services.
- Collect and verify contact, demographic, and insurance information from clients.
- Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes.
- Communicate and coordinate client and clinic needs to appropriate staff members.
Requirements
- At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry.
- Skills to work effectively with a large, diverse client and staff population.
- Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment.
- Regular attendance is required.
Benefits
- Health insurance
- 401(k) with match
- Paid time off
- Professional growth opportunities
Company overview
Anchorage Community Mental Health Services is a comprehensive behavioral health organization serving the Anchorage, Alaska community. As a community-based mental health provider, the organization offers a wide range of services including outpatient counseling, crisis intervention, substance abuse treatment, and psychiatric care for individuals and families. The organization focuses on providing accessible mental health services to diverse populations, including children, adolescents, adults, and seniors, with particular attention to underserved communities in the Anchorage area. Their services typically include individual and group therapy, medication management, case management, and community outreach programs. Anchorage Community Mental Health Services plays a vital role in Alaska's behavioral health infrastructure, addressing the unique mental health needs of the region's population through evidence-based practices and culturally competent care. The organization collaborates with local healthcare providers, social service agencies, and community organizations to create a comprehensive support network for individuals experiencing mental health challenges.