Client Account Specialist
Betty Hardwick Center
Summary
The Client Account Specialist (CAS) is responsible for providing quality customer service to consumers, visitors, staff, and to any customers of the Betty Hardwick Center. The CAS will treat all consumers with dignity and respect and will assist with providing a treatment environment that is comfortable and safe, including face to face and telephone contacts. Daily service functions and other duties as assigned must be completed in a timely, organized, and accurate manner.
Job description
- Data entry
- Reviewing clients notifications to see what is needed for update
- Assisting with centralized scheduling
- Complete financial assessment (fees)
- Insurance verification
- Check disbursements
- Collecting payments
- Supplying receipts for payments
- Answering multiple phone lines when auto attendant is down
- Relaying timely and accurate messages to staff
- Managing the condition of the main lobby, including ensuring the water dispenser and cup dispenser are always stocked, the soft drink and candy machines are in working order, magazines are available, and the general appearance is orderly
The CAS must be able to handle multiple tasks simultaneously. The CAS must maintain excellent attendance and promptness. This position will report to the Chief Administrative Officer.
Qualifications
- High school diploma or equivalent
- Computer literate
- Experience in mental health and/or medical services preferable
- Good clerical skills
- Customer service/receptionist experience
- Multiple phone line experience
- Must have a valid Texas Driver's License and be an insurable driver
Hours for this position are Monday - Friday, 8am-5pm, flexible.
Requirements
- High school diploma or equivalent
- Computer literate
- Good clerical skills
- Customer service/receptionist experience
- Multiple phone line experience
- Must have a valid Texas Driver's License and be an insurable driver
Benefits
- Benefits available
- One- and two-year increase
Company overview
Betty Hardwick Center is a comprehensive mental health service provider dedicated to offering accessible and quality behavioral healthcare services to communities in Texas. As a community mental health center, it provides a wide range of services including crisis intervention, outpatient counseling, psychiatric evaluations, medication management, and specialized programs for various mental health conditions. The organization focuses on serving individuals with mental health disorders, substance abuse issues, and developmental disabilities through evidence-based treatment approaches. Betty Hardwick Center operates with a mission to promote recovery, resilience, and improved quality of life for clients through person-centered care. The center typically collaborates with local healthcare systems, social service agencies, and community organizations to provide integrated care. Services are designed to be accessible to diverse populations, including children, adolescents, adults, and older adults, with consideration for cultural and socioeconomic factors. The organization plays a crucial role in the local mental health ecosystem by offering both clinical services and community-based support programs.