Client Care Specialist
Chestnut Health Systems
Summary
Share your recovery journey for the benefit of others and experience the satisfaction of helping to facilitate self-directed recovery. The Client Care Specialist provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. This role empowers clients to build hope, wellness, and independence while supporting a safe, welcoming, and therapeutic environment.
Job description
This full-time position is based in Maryville, IL, with evening, overnight, and weekend shifts available and eligible for shift pay differentials.
Responsibilities
Client Support & Engagement
- Guide the Recovery Journey: Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals.
- Promote Empowerment: Use a "recovery-first" mindset that emphasizes hope and respect. You’ll help clients regain control of their lives through trauma-informed care and supportive language.
- Lead Daily Activities: Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track.
- Mealtime & Wellness: Assist with meal preparation and join clients during mealtimes. When nursing staff aren't available, you will observe clients as they take their prescribed medications, following all safety protocols.
Admissions & Logistics
- Welcome New Clients: Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.
- Provide Transportation: Drive clients to medical appointments, recreational outings, and other necessary community events.
- Team Coverage: Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported.
Safety & Communication
- Monitor Facility Safety: Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately.
- Document & Report: Keep accurate records of safety checks, shift logs, and incident reports. You’ll also ensure a smooth "hand-off" during shift changes by providing thorough updates and client counts to the incoming team.
- Maintain Professionalism: Uphold Chestnut’s standards for excellent customer service and strictly protect the confidentiality of all client and organizational information.
- Adapt as Needed: Handle other duties as they arise or as coordinated with your supervisor to keep the program running smoothly.
Requirements
- Must have a high school diploma or equivalent and five years of mental health, substance use or other social service experience
- Or a bachelor’s degree; or a total of five years’ experience and college combined
- Or a Certified Recovery Support Specialist (CRSS) certification or Certified Peer Recovery Specialist (CPRS) certification in good standing within the State of Illinois
- Must obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two years of hire
- Must have a valid driver’s license, private automobile insurance and be insurable
- Requires basic computer skills and experience to include MS Word, email, and an electronic medical record (EMR)
Benefits
- Shift pay differentials
Company overview
Chestnut Health Systems is a comprehensive not-for-profit healthcare organization founded in 1973 that provides integrated behavioral health and primary care services across Illinois and Missouri. As a Certified Community Behavioral Health Clinic (CCBHC), the organization delivers a wide range of services including mental health counseling, substance use treatment and recovery programs, primary medical care, dental services, housing assistance, and crisis intervention. With over 750 employees, Chestnut operates multiple locations and serves diverse communities through evidence-based treatment approaches. The organization is accredited by The Joint Commission and has established itself as a leader in researching evidence-based behavioral health treatments through its Lighthouse Institute. Chestnut's integrated care model connects physical and behavioral health services, offering whole-person care regardless of patients' ability to pay through sliding fee scales and insurance acceptance. In 2024 alone, the organization treated over 13,600 behavioral health clients, provided primary care to nearly 10,000 patients, and answered more than 305,000 calls for assistance.