Client Coordinator
Azenta Life Sciences
Summary
The Client Coordinator within the Project Management Department (PMO) is expected to provide support to the Project Managers and Program Managers in their day-to-day administrative tasks to ensure successful project management services including but not limited to project monitoring, to deliver Azenta Life Sciences solutions to clients, partners, and alliances.
Job description
What You'll Do
- Support Azenta Life Sciences PMO team with assigned tasks, including records review, Service Request creation and management, and proficient handling of advanced Excel functionalities such as pivot tables and Gantt charts
- Responsible for generating reports such as sample inventory, Key Performance Indicator (KPI) and Key Quality Indicator (KQI) reports for the PMO team and external clients, as per their requirements
- Manage queries and proactively seek resolutions as requested, ensuring timely and accurate responses to meet client expectations
- Monitor, coordinate, and resolve issues encountered during project execution. Project support may include kit provision and logistics, sample management, pathology report redaction and handling, lab services support, training, or support of alliances/partnerships
- Contribute, as required, to internal business needs such as project definitions design and upload, develop and implement SOPs, and new business processes
- Oversee the coordination of user and client access to Azenta Limfinity Sample Management system, ensuring smooth and secure system interactions
- Collaborate closely with Project Managers to diligently monitor critical study milestones, fostering effective project management practices and ensuring project success
What You Will Bring
- High school diploma or GED equivalent is minimal education required
- Associate or bachelor's degree in science or related field preferred
- Minimum of 2 years' experience in a regulated industry environment
- Preferred in an FDA and GXP regulated environment
- Strong organizational skills and attention to detail
- Good verbal and written communications skills, ability to engage in effective problem-solving conversations
- Demonstrated ability to prioritize work, customers, internal and external demands
- Demonstrate high level of initiative and ability to work independently
- Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Your Working Conditions
- General office setting
- Employee may occasionally travel, up to 10% of working time
- Employee may occasionally work in an area with potentially infectious materials
- Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated
Requirements
- High school diploma or GED equivalent
- Associate or bachelor's degree in science or related field preferred
- Minimum of 2 years' experience in a regulated industry environment
- Experience in FDA and GXP regulated environment preferred
- Strong organizational skills and attention to detail
- Good verbal and written communications skills
- Ability to engage in effective problem-solving conversations
- Demonstrated ability to prioritize work, customers, internal and external demands
- High level of initiative and ability to work independently
- Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Paid Time Off
Company overview
Azenta Life Sciences is a leading global provider of comprehensive life sciences solutions dedicated to enabling impactful breakthroughs and therapies to reach the market faster. Headquartered in Burlington, Massachusetts, the company operates worldwide with approximately 3,000 employees across North America, Europe, and Asia. Azenta offers an integrated suite of sample exploration and management solutions that accelerate discovery, development, and delivery processes for pharmaceutical, biotechnology, academic, and healthcare institutions. Their core capabilities span genomics services through GENEWIZ, cryogenic storage systems, laboratory automation, and informatics solutions. The company provides reliable cold-chain sample management, automated storage systems, consumables, instruments, and laboratory information management systems (LIMS) to support drug development, clinical research, and advanced cell therapies. Azenta's mission focuses on helping life sciences organizations operate with greater speed and precision while maintaining sample integrity throughout the research continuum.