Client Data Acquisition Representative
IQVIA
Summary
The Client Data Acquisition Representative plays a key role in supporting client data onboarding and ongoing data intake processes. This position partners closely with clients, vendors, and internal managers from Data Onboarding and Client Delivery to ensure data file requirements are clearly communicated, accurately set up, and delivered on time.
Job description
Position Summary
The Client Data Acquisition Representative plays a key role in supporting client data onboarding and ongoing data intake processes. This position partners closely with clients, vendors, and internal managers from Data Onboarding and Client Delivery to ensure data file requirements are clearly communicated, accurately set up, and delivered on time.
In this role, you'll build a strong understanding of Cedar Gate's products, client data needs, and use cases to respond to vendor inquiries and support assigned accounts effectively. The data you help manage enables our healthcare clients to apply value-based care (VBC) strategies that improve patient outcomes and drive better, more coordinated care.
Roles & Responsibilities
- Communicate file status updates to internal teams to ensure visibility and progress on any issues
- Partner with Client Delivery and Data teams to resolve client or vendor-related questions and issues
- Work directly with data vendors to ensure client data requirements are clearly understood and met
- Track data acquisition timelines to support on-time implementation and production releases
- Identify and escalate risks or delays that may impact delivery timelines
- Document vendor interactions and maintain accurate records in ticketing systems and Salesforce
- Support file management processes, including follow-up on missing or delayed files
- Coordinate vendor legal documentation and assist with related processes
- Contribute to process improvements related to vendor coordination and data workflows
- Provide professional, responsive support to clients and vendors
Experience / Qualifications
- Minimum of 2 years of professional experience with direct client relationship responsibilities
- Healthcare claims domain experience with solid knowledge of claims workflows
- Experience supporting clients or external partners, including understanding technical requirements and troubleshooting issues
- Strong organizational skills and attention to detail
- Ability to prioritize multiple requests and manage time effectively in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency in software applications, especially Excel
- Bachelor's degree in business administration or a related field, or equivalent experience
- To be eligible for this position, you must reside in the same country where the job is located.
Requirements
- Minimum of 2 years of professional experience with direct client relationship responsibilities
- Healthcare claims domain experience with solid knowledge of claims workflows
- Experience supporting clients or external partners, including understanding technical requirements and troubleshooting issues
- Strong organizational skills and attention to detail
- Ability to prioritize multiple requests and manage time effectively in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency in software applications, especially Excel
- Bachelor's degree in business administration or a related field, or equivalent experience
- Must reside in the same country where the job is located
Benefits
- Ongoing training
- Comprehensive benefits
- Hybrid work arrangement
Company overview
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Headquartered in Durham, North Carolina, the company operates in over 100 countries with approximately 86,000 employees worldwide. IQVIA specializes in creating intelligent connections across all aspects of healthcare through its proprietary IQVIA Connected Intelligence platform, which combines analytics, transformative technology, big data resources, and extensive domain expertise. The company's comprehensive portfolio includes clinical trial management, real-world evidence generation, commercial insights, and regulatory compliance services. IQVIA serves a diverse client base including pharmaceutical manufacturers, biotechnology companies, medical device firms, government agencies, and healthcare providers. With its Healthcare-grade AI capabilities and extensive global data assets, IQVIA accelerates the development and commercialization of innovative medical treatments while improving healthcare outcomes for patients globally. The company is publicly traded on the New York Stock Exchange under the ticker symbol IQV.