Client Partner, Ads Solutions - Retail/E-Commerce

About the team

OpenAI's Sales team partners with advertisers to understand their businesses, develop meaningful advertising solutions, and drive long-term growth on the platform while maintaining strong standards for user trust and platform integrity.

About the role

This role will focus on growing advertising revenue across Retail & E-commerce, including omnichannel retailers, online marketplaces, direct-to-consumer brands, and specialty retailers. You will own the full sales cycle—from prospecting through deal closure—and build strategic relationships with senior retail and ecommerce decision-makers. You'll help advertisers connect with audiences as they discover, research, and evaluate products, and develop long-term commercial partnerships that support their business goals. You will work closely with Customer Success Managers and cross-functional partners to ensure successful advertiser outcomes after the sale, while maintaining primary ownership of revenue growth, commercial strategy, and Retail & E-commerce vertical expertise.

In this role, you will:

• Prospect, qualify, and close new advertising opportunities across the Retail & E-commerce vertical.
• Own and achieve a defined revenue target across an assigned portfolio of retail and ecommerce advertisers.
• Build relationships with senior advertising, marketing, ecommerce, digital, merchandising, and customer-acquisition leaders, along with their agency partners.
• Develop account plans that connect advertiser goals—such as online sales, new-customer acquisition, repeat purchases, and omnichannel growth—to measurable campaign outcomes.
• Identify opportunities around seasonal shopping periods, product launches, promotional events, and key category moments.
• Build clear business cases that connect media investment to advertiser economics, including return on ad spend, customer acquisition cost, average order value, and customer lifetime value.
• Structure and negotiate complex commercial agreements and build long-term advertiser partnerships.
• Partner with Customer Success Managers and measurement stakeholders to align campaign objectives, reporting, and test plans, supporting successful launches, renewals, and expansion.
• Collaborate with Product, Measurement, Marketing, Policy, and Operations to support complex deals and inform future advertising solutions.
• Maintain strong pipeline management, accurate forecasting, and a deep understanding of retail trends, shopping behavior, and the commerce advertising landscape.

You might thrive in this role if you:

• Have significant experience in digital advertising sales, partnerships, or business development serving retail and ecommerce advertisers.
• Have strong relationships with decision-makers across omnichannel retailers, online marketplaces, direct-to-consumer brands, or their agency partners.
• Have a proven track record of owning revenue targets and closing complex advertising or commercial deals.
• Understand retail and ecommerce customer journeys, seasonality, merchandising priorities, and the relationship between online and in-store experiences.
• Can discuss performance metrics, attribution, incrementality, and the tradeoffs between customer acquisition, retention, and profitability.
• Can translate advertiser objectives into clear business cases and measurable partnership strategies.
• Have strong consultative selling, negotiation, and executive communication skills.
• Can navigate complex organizations and collaborate effectively across commercial, technical, and measurement teams.
• Can operate effectively in ambiguous, fast-changing environments and are excited to help shape a new advertising platform with high standards for user trust.