Client Reimbursement Specialist II
NeoGenomics Laboratories
Summary
The Client Reimbursement Specialist II performs client-related reimbursement processes, responds to client inquiries, and manages client accounts receivable collections. This role drives continuous client education while delivering exceptional customer service and supports the organization's billing and reimbursement objectives through effective problem-solving, research, and collaboration across departments.
Job description
Position Summary
The Client Reimbursement Specialist II performs client-related reimbursement processes, responds to client inquiries, and manages client accounts receivable collections. This role drives continuous client education while delivering exceptional customer service and supports the organization's billing and reimbursement objectives through effective problem-solving, research, and collaboration across departments.
Core Responsibilities
- Respond to and resolve client inquiries impacting proper invoicing and payment resolution.
- Communicate with clients, patients, insurance carriers, and other external sources as needed.
- Conduct research utilizing billing systems and various billing processes to resolve issues.
- Review month-end invoicing to ensure accurate and timely billing.
- Respond to pricing inquiries and requests for updates.
- Research and respond to sales-related inquiries.
- Compile and communicate billing data and findings to management.
- Assist team members with training and answering questions.
- Support management with quality control activities for the team.
- Report external quality control issues impacting client billing.
- Serve as a subject matter expert on NeoGenomics client billing procedures and systems.
- Maintain and contribute to month-end objectives and departmental performance metrics.
- Analyze client accounts receivable trends and provide management reporting on AR status.
- Collaborate with multiple departments to educate and train clients and sales teams.
- Meet with clients to resolve escalated billing complaints and issues.
- Coordinate activities among functional teams to resolve client at-risk situations.
- Meet monthly cash collection and accounts receivable aging goals.
- Maintain compliance with HIPAA and company policies at all times.
- Participate in special projects and additional assignments as needed.
- Visit client sites when required to support billing process improvements or issue resolution.
Experience, Education and Qualifications
- Associate's degree or equivalent experience required.
- Minimum of 2 years of related experience in billing, insurance, third-party receivables, or the healthcare industry.
- Laboratory billing experience preferred.
- Demonstrated positive leadership qualities and a team-oriented mindset.
- Exceptional customer service skills.
- Strong knowledge of billing practices and reimbursement processes.
- Understanding of test pricing, CPT coding, commercial billing accounts receivable, aging analysis, cash flow review, write-offs, and follow-up activities.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Microsoft Access.
- Strong verbal and written communication skills with the ability to communicate effectively across various audiences.
- Ability to prepare reports, business correspondence, and other professional documentation.
- Strong analytical, conceptual, and systemic thinking skills.
- Ability to collect and research data, draw valid conclusions, and make sound business decisions.
- Strong organizational and problem-solving abilities.
- Ability to work independently while collaborating effectively within a team environment.
Requirements
- Associate's degree or equivalent experience required.
- Minimum of 2 years of related experience in billing, insurance, third-party receivables, or the healthcare industry.
- Laboratory billing experience preferred.
- Demonstrated positive leadership qualities and a team-oriented mindset.
- Exceptional customer service skills.
- Strong knowledge of billing practices and reimbursement processes.
- Understanding of test pricing, CPT coding, commercial billing accounts receivable, aging analysis, cash flow review, write-offs, and follow-up activities.
- Proficiency with Microsoft Word, Excel, PowerPoint, and Microsoft Access.
- Strong verbal and written communication skills with the ability to communicate effectively across various audiences.
- Ability to prepare reports, business correspondence, and other professional documentation.
- Strong analytical, conceptual, and systemic thinking skills.
- Ability to collect and research data, draw valid conclusions, and make sound business decisions.
- Strong organizational and problem-solving abilities.
- Ability to work independently while collaborating effectively within a team environment.
Benefits
- Health Insurance
- HMO and PPO options
- 401(k) Matching
- Employee Stock Purchase Program
- Tuition Reimbursement
- Leadership Development
- Paid Time Off
- Wellness Courses
- Employee Resource Groups
Company overview
NeoGenomics Laboratories, Inc. is a premier cancer diagnostics company specializing in comprehensive cancer genetics testing and oncology data solutions. Founded in 2002 and headquartered in Fort Myers, Florida, the company operates as a publicly traded entity on Nasdaq under the ticker NEO. NeoGenomics provides one of the most extensive oncology-focused testing menus worldwide, serving oncologists, pathologists, hospital systems, academic centers, and pharmaceutical firms with innovative diagnostic and predictive testing services. The company's testing portfolio includes cytogenetics, fluorescence in situ hybridization (FISH), flow cytometry, immunohistochemistry, anatomic pathology, and molecular genetics, with a particular emphasis on next-generation sequencing (NGS) technologies. With approximately 2,200 employees across 13 locations in the United States and Europe, NeoGenomics processes over 1.7 million cancer-related tests annually, including more than 100,000 NGS tests, serving about 4,400 medical sites and providing answers to more than 500,000 patients each year. The company maintains CAP-accredited and CLIA-certified laboratories throughout its network and has established a significant presence in cancer research through its Pharma Services Division, which supports pharmaceutical clients in clinical trials and drug development.