Client Relationship Manager
Taconic Biosciences, Inc.
Summary
Taconic Biosciences is seeking a Client Relationship Manager to support our territory in the Mid-Atlantic region (Philly/DE/MD). Frequent travels within this region are expected, qualified candidates would live near this region. This is a hybrid role, with the ability to work from home, when not in customer meetings.
Job description
The Role
Taconic's Client Relationship Manager manages complex accounts to achieve revenue targets. This account management role requires the ability to develop strong relationships with a variety of buying personas to both protect existing business and identify new opportunities among existing clients. Ability to develop and implement robust account plans; significant knowledge and understanding of business strategy and the ability to work collaboratively and influence others internally and externally at the director level is required. Focus on uncovering customer needs and positioning appropriate solutions as well as funnel management and accurate forecasting are essential. Ability to support execution of contract requirement for clients expected.
Core Responsibilities
- Achieve revenue targets and quotas as outlined in the Annual Operating Plan (AOP)
- Drive TEAM selling approach to support customer intimate solution development
- Heavy focus on complex corporate account management and increasing share of wallet
- Develop business understanding to ensure knowledge of product, customer, competitors
- Submit on-time forecasts and other ad-hoc reports and maintain accurate SalesForce.com data for accounts, contacts, and opportunity pipeline management
- Other duties may be assigned to support business needs
Education and Experience
- Bachelor's degree (B.A.) from four-year college or university, or technical/managerial experience at an equivalent level. Advanced degree in Life Sciences preferred.
- Experience in account/territory management in a life science or specialized field with demonstrated success meeting established targets and customer relationship management.
- Manager level: Requires minimum 1-year relevant experience and/or training
- Sr Manager level: Requires 4-8 years of relevant experience and/or training
- Level is determined based off experience and skills directly related to the role
Requirements
- Bachelor's degree (B.A.) from four-year college or university, or technical/managerial experience at an equivalent level
- Experience in account/territory management in a life science or specialized field
- Demonstrated success meeting established targets and customer relationship management
- Manager level: minimum 1-year relevant experience and/or training
- Sr Manager level: 4-8 years of relevant experience and/or training
- Ability to develop and implement robust account plans
- Knowledge and understanding of business strategy
- Ability to work collaboratively and influence others internally and externally at the director level
- Focus on uncovering customer needs and positioning appropriate solutions
- Funnel management and accurate forecasting
- Ability to support execution of contract requirements for clients
- Maintain accurate Salesforce.com data for accounts, contacts, and opportunity pipeline management
Benefits
- Medical, Dental & Vision
- Pet Insurance
- 20 Days PTO
- 6 Paid Holidays
- 1 Floating Holiday
- 401(k) Matching
- Tuition Reimbursement
- Telemedicine Access
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- Career Advancement
Company overview
Taconic Biosciences is a global leader in genetically engineered rodent models and laboratory animal solutions, founded in 1952 as Taconic Farms. The company specializes in breeding and supplying genetically engineered mouse and rat models for biomedical research, operating across over 50 countries with three service laboratories and six breeding facilities in the U.S. and Europe. Taconic provides comprehensive animal model solutions including genetically engineered models, microbiome services, immuno-oncology mouse models, and integrated model design and breeding services. With over 800 employees, the company serves more than 1,300 customers worldwide, supporting drug discovery and preclinical research in areas such as oncology, immunology, neuroscience, and metabolic diseases. Taconic's expertise in creating precise research models has made it an essential partner for pharmaceutical companies, academic institutions, and research organizations advancing human health through translational research.