Client Service Representative
Sonora Quest Laboratories
Summary
Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients.
Job description
What a Client Services Representative Does
- Spends 90% of the time receiving incoming calls and making outbound calls.
- Professionally interacts with Physicians and their staff, patients, and internal customers over the phone.
- Uses all resources available to resolve a situation.
- Works in a production environment and strives to exceed all metrics in the department.
Who You Are
- Detail oriented and comfortable working in a very fast paced environment.
- Comfortable sitting and typing during your entire shift.
- Able to navigate multiple screens on the computer at once.
- Comfortable with set structure and following procedures.
- A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
- Loves to learn something new every hour, every day.
Position Summary
This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.
Requirements
- High School Diploma required
- Minimum of one year experience in customer service
- Must be able to function independently
- Ability to multitask and manage multiple situations and tasks at once
- Ability to synthesize complex data and maintain confidential materials
- Excellent organizational, interpersonal and communication skills
- Experience with MS Office
Benefits
- Overtime Pay
- Evening Differential Pay
- Weekend Differential Pay
- Weekly Incentives
- Work From Home After 6 Months
Company overview
Sonora Quest Laboratories is a leading clinical diagnostics company and one of the nation's largest integrated laboratory systems. Established as a joint venture between Banner Health and Quest Diagnostics, the company operates primarily in Arizona with headquarters in Phoenix. With approximately 3,200-3,900 employees, Sonora Quest serves over 22,000 patients daily through more than 75 patient service centers across the state. The company offers a comprehensive test menu encompassing routine blood tests, molecular diagnostics, prescription drug monitoring, genetic and genomic testing, women's health services, and pathology testing. As an accredited laboratory by the College of American Pathologists (CAP), Sonora Quest maintains the highest standards of quality and accuracy in diagnostic testing. The company also provides innovative direct-to-consumer services through its My Lab ReQuest™ platform, allowing patients to order certain tests without physician referrals. With its extensive network, advanced technology, and commitment to patient-centered care, Sonora Quest Laboratories plays a critical role in Arizona's healthcare ecosystem, performing over 100 million diagnostic tests annually to support clinical decision-making and improve patient outcomes.