Client Services Associate II
Guardant Health
Summary
The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.
Job description
Essential Duties and Responsibilities
- Perform duties of Client Services Associate.
- Meet higher KPIs than a Client Services Associate.
- Support Quality Assurance & Training as directed by Leadership.
- Act as a mentor to the Client Services Associates.
- Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
- Responsible for escalating issues or trends to Leadership.
- Participate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.
- Other tasks/administrative duties as needed.
This position requires regular onsite presence at our Palo Alto office based on business and team needs.
Qualifications
- Bachelor's degree preferred.
- High school diploma, or its equivalent required plus experience.
- 2+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is preferred.
- Ability to work as part of a team comprised of internal employees, contractors and managers.
- Ability to multitask and take on various projects.
- Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting.
- Excellent written, verbal communication skills are required, as is computer proficiency.
- Solid experience using Salesforce.com and Microsoft Office.
- Flexibility with respect to working hours based on operational need.
- Must live locally to Palo Alto.
Client Services positions are considered business-critical and require flexibility and availability to work during U.S. Company-observed holidays, including the Company's annual holiday shutdown period, based on client and operational needs.
AI & Digital Fluency
Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
Requirements
- High school diploma or equivalent required
- Bachelor's degree preferred
- 2+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting preferred
- Excellent written and verbal communication skills required
- Computer proficiency required
- Solid experience using Salesforce.com and Microsoft Office
- Ability to work as part of a team
- Ability to multitask and take on various projects
- Ability to work with self-discipline, good judgment and independence
- Flexibility with respect to working hours
- Must live locally to Palo Alto
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Holiday Shutdown Period
- Hybrid Work Model
Company overview
Guardant Health, Inc. is a leading precision oncology company headquartered in Palo Alto, California, focused on transforming cancer care through advanced blood and tissue testing technologies. Founded in 2012 by Helmy Eltoukhy and AmirAli Talasaz, who serve as co-CEOs, the company specializes in liquid biopsy tests that detect cancer from circulating tumor DNA in blood samples. Guardant Health's flagship product, Guardant360, was the first comprehensive liquid biopsy test approved by the FDA for tumor mutation profiling and companion diagnostics in non-small cell lung cancer. The company has expanded its portfolio to include Guardant Reveal for residual disease monitoring, Guardant360 TissueNext tissue testing, and Shield, the first FDA-approved blood test for colorectal cancer screening. Guardant Health operates globally with approximately 1,999 employees and generates revenue from precision oncology testing services for clinical and biopharmaceutical customers, as well as development services and technology licensing. The company's innovative approach enables earlier cancer detection, treatment selection, and monitoring, helping to improve patient outcomes across all stages of cancer care.