Client Services Coordinator

Job Overview

As a Client Services Coordinator, you will build foundational client support and relationship management skills while contributing to the delivery of exceptional service for IQVIA clients. Working under the guidance of experienced team members, you will learn how to provide responsive support, resolve client inquiries, and help ensure clients receive maximum value from IQVIA's solutions and services.

This role offers the opportunity to develop expertise in healthcare and life sciences data, products, and processes while supporting clients whose work contributes to advancing healthcare outcomes and improving patient lives worldwide. Success in this role requires a strong customer-service mindset, attention to detail, intellectual curiosity, and a commitment to delivering high-quality results.

Essential Functions

• Provide day-to-day support to assigned clients under the guidance of senior team members, ensuring timely and professional responses to client inquiries.
• Learn and apply product, platform, and industry knowledge to effectively troubleshoot issues and address client questions.
• Accurately document client interactions, requests, and resolutions while ensuring appropriate follow-up and issue tracking.
• Develop strong working relationships with clients and internal stakeholders through effective communication and collaboration.
• Assist in identifying client needs, challenges, and opportunities to enhance the client experience and drive successful outcomes.
• Coordinate with cross-functional teams to facilitate the resolution of support issues and ensure clients receive accurate and timely information.
• Support onboarding, training, and adoption activities that help clients maximize the value of IQVIA solutions and services.
• Analyze routine client issues, gather relevant information, and recommend appropriate solutions or escalation paths.
• Maintain a high level of quality, professionalism, and responsiveness in all client interactions.
• Contribute to team initiatives, process improvements, knowledge-sharing activities, and continuous learning efforts.
• Demonstrate a commitment to IQVIA's mission of advancing healthcare through data, technology, and human expertise.

Qualifications

Required

• Bachelor's degree.
• Relevant internship, professional, customer support, client service, healthcare, pharmaceutical, life sciences, or related experience.
• Strong verbal and written communication skills with the ability to interact effectively with individuals at various organizational levels.
• Ability to analyze information, solve routine problems, and exercise sound judgment in a client-facing environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.
• Demonstrated customer-service orientation and commitment to delivering a positive client experience.
• Ability to work effectively both independently and as part of a collaborative team.

Preferred

• Prior experience in an IQVIA role or internship.
• Experience within the pharmaceutical, biotechnology, healthcare, or life sciences industry.
• Exposure to client support, account management, customer success, help desk, or service delivery functions.
• Familiarity with CRM, ticketing, or case management systems.
• Experience working with healthcare data, analytics, technology platforms, or SaaS solutions.

Key Competencies

• Client Focus
• Communication & Relationship Building
• Problem Solving & Critical Thinking
• Learning Agility
• Accountability
• Collaboration & Teamwork
• Attention to Detail
• Adaptability
• Results Orientation