Client Services Representative 2

Position Summary

The Client Services Representative 2 is responsible for ensuring the accuracy and integrity of pharmaceutical sales representative drug sample inventories through detailed reconciliation, investigation, and resolution of inventory variances. This role requires strong analytical skills, exceptional attention to detail, and the ability to effectively communicate with pharmaceutical sales representatives, client stakeholders, and vendors. The successful candidate will provide outstanding customer service, maintain compliance with established processes, and serve as a trusted partner in resolving complex inventory and sampling discrepancies.

Major Responsibilities

• Investigate, analyze, and reconcile pharmaceutical sales representative drug sample inventory discrepancies, including returns, disbursements, shipments, transfers, and other sampling transactions.
• Conduct detailed research to identify root causes of variances and ensure timely and accurate resolution.
• Communicate professionally, both verbally and in writing, with sales representatives, client home office personnel, and third-party vendors to resolve discrepancies and address inventory-related inquiries.
• Build and maintain positive working relationships with clients and internal stakeholders by providing responsive, solutions-oriented service.
• Prepare and present written analyses, supporting documentation, and system-generated reports to management and clients, clearly outlining findings and recommendations.
• Review, validate, and maintain inventory-related records to ensure data accuracy, completeness, and compliance with company and client requirements.
• Perform administrative functions, including data entry, document management, scanning, filing, and quality review of supporting documentation.
• Identify trends or recurring issues within reconciliation activities and escalate concerns as appropriate.
• Support team initiatives, process improvements, and cross-functional projects to enhance operational effectiveness and client satisfaction.
• Collaborate with team members to meet service level expectations and departmental goals.

Required Knowledge, Skills & Qualifications

• Bachelors degree or equivalent experience required.
• Strong analytical, critical thinking, and problem-solving skills with the ability to investigate and resolve complex discrepancies.
• Exceptional attention to detail and commitment to accuracy when reviewing data, documentation, and transaction records.
• Experience working with large datasets, including sorting, analyzing, manipulating, and presenting information to support decision-making.
• Proven ability to identify inconsistencies, perform detailed audits, and ensure data integrity.
• Excellent written and verbal communication skills with the ability to communicate effectively across varying levels of an organization.
• Experience interacting directly with clients, customers, or external stakeholders in a professional service-oriented environment.
• Strong customer service skills with the ability to manage sensitive conversations, resolve issues, and maintain positive relationships.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to prioritize competing responsibilities, manage multiple tasks simultaneously, and consistently meet deadlines.
• Strong organizational and time management skills with the ability to work independently and within a collaborative team environment.
• Demonstrated ability to exercise sound judgment, maintain confidentiality, and handle information with discretion.

Preferred Qualifications

• Experience in inventory reconciliation, compliance reporting, auditing, financial operations, pharmaceutical operations, or a related analytical field.
• Experience supporting client-facing programs or working in a regulated environment where accuracy and documentation are critical.
• Advanced Excel skills, including data analysis, filtering, pivot tables, and reporting.