Client Solutions Specialist, FIA-LAAD
IQVIA
Summary
Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.
Job description
Job Overview
Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.
Essential Functions
- Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
- Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
- Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Monitors performance against existing service agreements and ensures client's obligations are met.
- Researches, analyzes and responds to client inquiries that may be very complex and non-routine.
- Conducts product/services and process training for clients and other employees.
- Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
- May represent IQVIA on external client projects.
Qualifications
- Bachelor's Degree
- 3-5 years of related experience
- Broad knowledge of the concepts, practices, and procedures of the client service representative field
- Broad knowledge of IQVIA products and the pharmaceutical industry
- Meeting facilitation, presentation, and training experience
- Proficiency in PC applications, such as Excel
- Works willingly and effectively with others in and across the organization to accomplish team goals.
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business
- Effective time management skills
- Ability to travel to clients and IQVIA offices as appropriate up to 10%
Requirements
- Bachelor's Degree
- 3-5 years of related experience
- Broad knowledge of the concepts, practices, and procedures of the client service representative field
- Broad knowledge of IQVIA products and the pharmaceutical industry
- Meeting facilitation, presentation, and training experience
- Proficiency in PC applications, such as Excel
- Works willingly and effectively with others in and across the organization to accomplish team goals
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business
- Effective time management skills
- Ability to travel to clients and IQVIA offices as appropriate up to 10%
Benefits
- Health and welfare benefits
Company overview
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Headquartered in Durham, North Carolina, the company operates in over 100 countries with approximately 86,000 employees worldwide. IQVIA specializes in creating intelligent connections across all aspects of healthcare through its proprietary IQVIA Connected Intelligence platform, which combines analytics, transformative technology, big data resources, and extensive domain expertise. The company's comprehensive portfolio includes clinical trial management, real-world evidence generation, commercial insights, and regulatory compliance services. IQVIA serves a diverse client base including pharmaceutical manufacturers, biotechnology companies, medical device firms, government agencies, and healthcare providers. With its Healthcare-grade AI capabilities and extensive global data assets, IQVIA accelerates the development and commercialization of innovative medical treatments while improving healthcare outcomes for patients globally. The company is publicly traded on the New York Stock Exchange under the ticker symbol IQV.