Client Success Executive - Prescription Benefits
TrueScripts Management Services
Summary
As a Client Success Executive you will act as a senior liaison between TrueScripts and our clients. You will leverage your expertise to drive business growth by ensuring client renewal and retention.
Job description
Position Overview
As a Client Success Executive you will act as a senior liaison between TrueScripts and our clients. You will leverage your expertise to drive business growth by ensuring client renewal and retention.
Role and Responsibilities
- Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery.
- Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
- Oversees execution of communication plan
- Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills.
- Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
- Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
- Expert knowledge and understanding of TS proprietary programs.
- Executing client renewals by building lasting relationships with key client stakeholders.
- Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc.
- Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
- Lead client meetings, lunch & learn meetings, etc.
- Work directly with your POD to adjust plan parameters as directed by the client/broker.
- Work directly with your POD to oversee the onboarding process involving the client, broker, TPA, and data vendor.
- Participate in introductory/enrollment meetings with employees.
Requirements
- 5+ years of Account Management experience within the PBM industry. Equivalent client-facing health/benefits experience such as benefit consulting, brokers, or TPAs will be considered.
- Experience in management of employer groups or health plan accounts preferred.
- Must possess a valid and current driver's license.
- Ability to travel up to 25% of the time if needed.
- Client-facing presentation experience preferred.
- Capable of interfacing with TrueScripts clients and owners and providing solutions to problems.
- Must be proficient in all Microsoft Office Products.
- Need to be flexible and work as a team player.
- Demonstrates strong attention to detail.
- Ability to prioritize and have good organizational skills.
- Ability to perform multiple tasks at one time.
- Ability to communicate and work under stress effectively while always maintaining confidentiality.
- Need to be self-motivated and work with little supervision.
- Need to be adaptable and have different responsibilities given periodically.
Requirements
- 5+ years of Account Management experience within the PBM industry
- Equivalent client-facing health/benefits experience such as benefit consulting, brokers, or TPAs will be considered
- Experience in management of employer groups or health plan accounts preferred
- Must possess a valid and current driver's license
- Ability to travel up to 25% of the time if needed
- Client-facing presentation experience preferred
- Capable of interfacing with TrueScripts clients and owners and providing solutions to problems
- Must be proficient in all Microsoft Office Products
- Need to be flexible and work as a team player
- Demonstrates strong attention to detail
- Ability to prioritize and have good organizational skills
- Ability to perform multiple tasks at one time
- Ability to communicate and work under stress effectively while always maintaining confidentiality
- Need to be self-motivated and work with little supervision
- Need to be adaptable and have different responsibilities given periodically
Benefits
- Medical, Dental & Vision
- Bonus Program
- 401(k) Matching
- ESOP
- Employee Assistance Program
- Wellness Program
- Fitness Stipends
- Dream Manager Program
- Volunteer Time
Company overview
TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Management (PBM) company that has been revolutionizing the pharmacy benefit management industry since its establishment in 2014. Headquartered in Washington, Indiana, the company operates with a philosophical mission to provide truly transparent prescription benefit solutions and combat rising medication costs. As a PBM, TrueScripts specializes in maximizing savings and optimizing the performance of prescription benefit plans for employers and health plans across the United States. The company distinguishes itself through its commitment to complete transparency, eliminating hidden fees and spread pricing while ensuring all rebates are passed back to clients. TrueScripts employs a team of nurses, pharmacists, and care specialists who work diligently to ensure members receive prescriptions at the lowest net cost possible. The company has developed a reputation for its 'Amazing Care' approach, focusing on personalized service, seamless integration with various healthcare partners, and maintaining HIPAA and SOC 2 Type II compliance. With a unique 9-page contract that emphasizes clarity and simplicity, TrueScripts has positioned itself as an ethical alternative in an industry often criticized for opaque practices.