Client Success Leader, North America

Client Success Leader, Enterprise Informatics | North America

Lead the transformation of customer engagement across Enterprise Informatics by creating a proactive, outcome-driven approach that strengthens customer trust, accelerates value realization, and advances adoption of the Enterprise Imaging and Integrated Diagnostics platform.

Your role

• Design and lead the approach to customer discovery, clinical and operational needs assessment, solution design, and executive-level solution storytelling across Radiology Informatics, Cardiology Informatics, Digital Pathology, and Advanced Visualization.
• Interlock pre-sales discovery with post-go-live client success by establishing clear customer outcomes, success measures, adoption expectations, and technically credible commitments before contract signature, then measuring value realization throughout the customer lifecycle.
• Design and lead next generation customer engagement model to activate, accelerate, and mature portfolio adoption, workflow optimization, measurable outcomes, customer priorities, and the next phase of each customer's Enterprise Imaging and Integrated Diagnostics journey.
• Create seamless interlock between Sales, Product, Research and Development, Marketing, and Services & Delivery to establish effective handoffs, clarify accountability, identify risks and adoption gaps, and translate customer insights into product, delivery, and go-to-market priorities.
• Design and scale pre-sales and client success capabilities across North America, creating repeatable practices for discovery, solution validation, executive value reviews, customer-health governance, account planning, talent development, and continuous learning.

You're the right fit if

• You've acquired 15+ years of progressive leadership experience in enterprise healthcare informatics, including work with integrated delivery networks across North America, complex customer organizations, solution design, product management, or related disciplines.
• Your skills include a strong understanding of clinical workflows and complex enterprise imaging or healthcare technology ecosystems, along with the ability to translate customer objectives into credible solution strategies and measurable outcomes.
• You have experience leading customer-facing teams and influencing cross-functional organizations where you may not have direct authority over all teams responsible for delivery.
• Your skills include executive communication, consultative selling, value measurement, strategic account planning, change leadership, and building trusted relationships with senior customer stakeholders.
• You're an experienced leader who can balance commercial strategy with clinical, technical, and operational customer outcomes while creating clear accountability across Sales, Services, Product, and Client Success.
• You have demonstrated the ability to build proactive customer engagement models, develop talent, lead organizational change, and create a culture centered on customer empathy, transparent commitments, continuous learning, and measurable value.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.