Client Success Manager

The Opportunity

We have an opportunity for the role of Client Success Manager within our Toxicology division based out of Kansas and this is an onsite role.

Abbott Diagnostics helps healthcare providers make better treatment decisions through rapid, accurate diagnostic testing technologies that improve patient care and support healthier lives.

As the Client Success Manager, you'll build and expand relationships with key national accounts while driving client retention, product adoption, and business growth. You'll serve as a trusted advisor to customers by providing strategic support, training, and data-driven insights.

What You'll Work On

• Manage relationships with strategic national accounts to drive customer satisfaction, retention, and revenue growth.
• Serve as the primary point of contact for client issues, coordinating solutions across operations, sales, finance, and support teams.
• Analyze account performance and utilization data to identify trends, opportunities, and recommendations for improvement.
• Deliver customer training programs that support successful adoption and ongoing use of eScreen products and services.
• Partner with the sales team to expand existing business and increase utilization across assigned accounts.
• Review account activity and business performance, providing customers with meaningful insights and recommendations.
• Support resolution of billing and payment-related inquiries in partnership with internal stakeholders.
• Maintain accurate account documentation and activity tracking within CRM and reporting systems.
• Travel to customer locations as needed to strengthen relationships and support business objectives.

Required Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 3+ years of experience in account management, customer success, client services, or customer relationship management.
• Experience managing customer relationships across phone, email, virtual, and in-person channels.
• Experience analyzing business or customer data and presenting findings to stakeholders.
• Ability to travel up to 30%.
• Ability to support occasional early morning or evening business needs.

Preferred Qualifications

• Experience in occupational health, toxicology, drug testing, healthcare diagnostics, or a related industry.
• Experience managing large national or strategic customer accounts.
• Knowledge of Abbott eScreen products and software applications.
• Experience using CRM platforms and Microsoft Office applications, including Excel.
• Experience delivering customer training and onboarding programs.
• Experience managing customer escalations and partnering across multiple business functions to resolve issues.