Clinic Administrative Assistant
Fresenius Medical Care
Summary
Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment. Be the "face" of one of our outpatient or hospital facilities—and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.
Job description
Patient Engagement and Front Desk
- Answering telephone & routing calls to the appropriate person
- Professionally greet all patients and guests
- Maintain a professional environment at all times; monitors the reception and waiting areas
- Distributing incoming mail
- Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures
- Ensure all aspects of patient confidentiality are maintained at all times
Scheduling and Registration
- Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
- Prepares medical records for facsimile or mail related to travel, transplant, disability and others
- Organizes travel for patients by contacting and providing requested medical records
- Coordinates with transient patient paperwork
- Coordinates transfer placements and confirmations along with Clinical Manager
- Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
- Assist with medical appointment referrals and scheduling
- Assist with transportation coordination and referrals
- Ensures data entry has been completed for Crown Web related to ESRD 2728, ESRD 2746 and PART
- Monthly insurance card scanning
Administrative and Additional Responsibilities
- Setting up and maintaining filing systems and basic databases as applicable
- Completing forms and reports as required by the various company offices and outside vendors and agencies
- Preparing purchase orders using the appropriate software application
- Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed
- Maintaining inventory of the necessary office supplies
- Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc.)
- Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data
- Assemble, file and maintain patient medical records
- Print patient schedule and pull patient charts daily
- Arrange for package pickup and delivery
- Assists with month-end reporting requirements
- Participate in collaboration sessions such as center/team huddles and staff meetings
- Attend education and training sessions as appropriate and apply key learnings
Requirements
- High School Diploma or GED required
- Minimum 6 months relevant experience without a degree
- 1-2 years related experience preferred
- Knowledge of office procedures required
- Proficient in Microsoft Office applications
- Ability to adapt to supporting software applications
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Strong organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Pleasant telephone manner
Benefits
- Paid Training Provided
Company overview
Fresenius Medical Care AG & Co. KGaA is the world's leading provider of products and services for individuals with renal diseases, serving as a global healthcare company specializing in kidney dialysis treatment. Founded in 1996 and headquartered in Bad Homburg, Germany with North American operations based in Waltham, Massachusetts, the company operates an extensive network of 4,171 outpatient dialysis centers across approximately 50 countries, serving over 345,000 dialysis patients worldwide. As the clear market leader in dialysis services, Fresenius Medical Care holds a dominant 38% market share of the dialysis market in the United States. The company provides comprehensive renal care solutions including hemodialysis machines, dialyzers, peritoneal dialysis solutions, and related medical devices through its 42 production sites globally. With approximately 128,000 employees, Fresenius Medical Care focuses on improving patients' quality of life through innovative technologies and therapies for end-stage renal disease treatment, offering both in-center and home dialysis options while maintaining a strong commitment to value-based care and patient well-being.