Clinic Intake Coordinator - Director of First Impressions
Ellie Mental Health - 026
Summary
Ellie Mental Health in Framingham is looking for an organized, friendly, and motivated Intake Coordinator to join our growing team!
Job description
Join Our Team!
Ellie Mental Health in Framingham is looking for an organized, friendly, and motivated Intake Coordinator to join our growing team!
This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping things running smoothly. You'll play an important role in helping new clients access mental health services while supporting the daily operations of our clinic.
What You'll Do
- Coordinate new client referrals, intake paperwork, and scheduling.
- Communicate with prospective and existing clients by phone, email, and text.
- Assist with client registration, insurance information, and electronic health records.
- Support clinicians with scheduling and administrative needs.
- Assist the Clinic Director with daily operations, organization, and special projects.
- Help create a welcoming, responsive, and positive client experience.
What We're Looking For
- Excellent communication, customer service, and organizational skills.
- Ability to multitask, prioritize, and work independently.
- Strong attention to detail and follow-through.
- Comfort using technology, scheduling systems, and Microsoft Office.
- Previous administrative or customer service experience required.
- Healthcare or mental health office experience preferred.
Why Join Ellie?
We're a growing, collaborative mental health clinic committed to making mental healthcare more accessible in our community. We value teamwork, initiative, a positive attitude, and people who genuinely enjoy helping others.
Requirements
- Excellent communication, customer service, and organizational skills
- Ability to multitask, prioritize, and work independently
- Strong attention to detail and follow-through
- Comfort using technology, scheduling systems, and Microsoft Office
- Previous administrative or customer service experience required
- Healthcare or mental health office experience preferred
Benefits
- 401(k) Matching
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance
Company overview
Ellie Mental Health is a rapidly growing mental health care franchise company founded in 2015 in St. Paul, Minnesota by therapists Erin Pash and Kyle Keller. The company operates as a socially responsible for-profit business with a mission to transform the culture of mental health care by making services more accessible, affordable, and destigmatized. Ellie provides comprehensive outpatient mental health services including individual and couples counseling, child and family therapy, medication management, psychological testing, and specialized programs for complex family systems and first responders. The company has developed an innovative franchise model that has expanded to over 400 locations across the United States, serving approximately 20,000 patients annually with 215 clinicians. Ellie differentiates itself through its "Ellie Match" system that pairs clients with therapists based on specialty and treatment goals, acceptance of multiple insurance plans, and a comfortable, living-room-like clinic environment designed to reduce the clinical stigma of mental health care. The company received strategic investment from Princeton Equity Group in 2022 to support its national expansion and continues to be one of the fastest-growing mental health franchise brands in the country.