Summary

The Clinic Lead is a hands-on leader focused on delivering exceptional patient care, keeping clinic workflows running smoothly, and ensuring all protocols are followed with excellence. In this role, you'll mentor and support clinic staff, helping them succeed while fostering a positive and team-oriented environment. You'll also serve as a key resource for resolving patient concerns, stepping in with professionalism and care before matters escalate to the Clinic Manager. The Clinic Lead plays a flexible role by providing coverage for both Patient Engagement Specialist II and Medical Assistant duties, while also supporting essential administrative functions within the clinic. This is a non-exempt position reporting to the Clinic Manager.

Job description

Job Purpose

The Clinic Lead is a hands-on leader focused on delivering exceptional patient care, keeping clinic workflows running smoothly, and ensuring all protocols are followed with excellence. In this role, you'll mentor and support clinic staff, helping them succeed while fostering a positive and team-oriented environment. You'll also serve as a key resource for resolving patient concerns, stepping in with professionalism and care before matters escalate to the Clinic Manager. The Clinic Lead plays a flexible role by providing coverage for both Patient Engagement Specialist II and Medical Assistant duties, while also supporting essential administrative functions within the clinic. This is a non-exempt position reporting to the Clinic Manager.

What You Will Do

As a Clinic Lead, you'll wear multiple hats—medical assistant, patient engagement specialist, mentor, and operations support—while playing a hands-on role in creating an outstanding patient experience. You'll lead by example—coaching and supporting front- and back-office teams, streamlining daily workflows, and jumping in wherever needed.

Welcome and room patients, capture vitals, perform clinical tasks, and assist providers with procedures.
Coordinate appointments, collect payments, manage documentation, and support patient needs like transportation or interpreter services.
Respond to patient inquiries, manage faxes, assist with refills, and keep exam rooms well-stocked and ready.
Guide and train operations staff, monitor performance, and ensure adherence to infection control and standard procedures.
Support clinic leadership by resolving patient concerns, ensuring quality standards, and maintaining smooth day-to-day operations.
Other duties assigned.

What We Need From You

Certifications: Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN)-Highly Preferred; current CPR/First Aid certification and a valid Arizona Fingerprint Clearance Card.
Education: Completion of an accredited LPN program or a CAAHEP-accredited MA program (or equivalent experience).
Experience: Minimum of 1 year as an MA or LPN; 6+ months in a healthcare leadership or team support role preferred.
Must be comfortable working in a pediatric-inclusive setting and across multiple specialties.
Age Requirement: Must be at least 21 years old to support psychiatric patients.
Communication & Interpersonal Strengths: Strong verbal and written communication skills with a focus on professionalism, patient engagement, and conflict resolution; brings reliability, adaptability, a solutions-oriented mindset, the ability to manage multiple priorities independently, and a positive, team-focused attitude committed to continuous growth.
Technical Proficiency: Comfortable using EMRs, billing platforms, Microsoft Office (Outlook, Word, Excel), and standard clinic equipment (e.g., stethoscopes, thermometers, glucose monitors).

Your Work Schedule and Environment

Full-time onsite role with consistent hours: Monday–Friday, 6:45 AM to 3:45 PM
Rare travel may be required for training or clinical support
Physically active role—must be able to sit, stand, bend, and lift up to 50 lbs. as needed
Exposure to clinical materials and bodily fluids; strict adherence to safety and infection control protocols required.

Requirements

Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN) - highly preferred
Current CPR/First Aid certification
Valid Arizona Fingerprint Clearance Card
Completion of an accredited LPN program or a CAAHEP-accredited MA program (or equivalent experience)
Minimum of 1 year as an MA or LPN
6+ months in a healthcare leadership or team support role preferred
Comfortable working in a pediatric-inclusive setting and across multiple specialties
Must be at least 21 years old
Strong verbal and written communication skills
Professionalism, patient engagement, and conflict resolution
Reliability, adaptability, solutions-oriented mindset
Ability to manage multiple priorities independently
Positive, team-focused attitude committed to continuous growth
Comfortable using EMRs, billing platforms, Microsoft Office (Outlook, Word, Excel), and standard clinic equipment

Benefits

Medical, Dental & Vision Insurance
401(k) 3.5% Company Match
Long & Short-Term Disability
Life Insurance
Holiday Pay
Paid Time Off
Employee Wellness Program
Employee Discounts

Company overview

Denova Collaborative Health is a comprehensive mental healthcare provider specializing in integrated behavioral health services. The organization focuses on delivering patient-centered care through a collaborative approach that combines mental health treatment with primary care coordination. Operating primarily in Arizona, Denova Collaborative Health offers a range of services including psychiatric evaluations, medication management, individual and group therapy, crisis intervention, and substance abuse treatment. The company emphasizes evidence-based practices and utilizes a team-based model where psychiatrists, therapists, case managers, and primary care providers work together to address both mental and physical health needs. Their approach is designed to improve access to mental healthcare while reducing stigma and barriers to treatment. Denova Collaborative Health serves diverse populations including adults, children, adolescents, and families, with particular attention to underserved communities. The organization's mission centers on creating sustainable mental wellness through integrated care models that address the whole person rather than isolated symptoms.