Clinic Manager (Ophthalmology)

Summary

As an Ophthalmic Clinic Manager, you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently lead assigned staff members in the execution of day-to-day operations in support of each Ophthalmologist, while working in a fast-paced environment.

Essential Duties and Responsibilities

• Lead assigned functional teams in providing exceptional customer service during every patient encounter.
• Display a professional attitude; ensure all staff greet patients promptly with a smile and thank them when they leave.
• Provide operational leadership to the staff supporting the Ophthalmologist in conduct of office visits and in-office surgical procedures.
• Ensure staff are able to and are correctly submitting assigned Physician-prescribed medications and medication refills to patients' pharmacies.
• Ensure timely process flow for visual fields, Biometry, refractions, optical coherence tomography (OCT), and Topography testing.
• Ensure all patient information gathered during the exam is accurately reflected in the Electronic Health Record (EHR) by assigned team members.
• Oversee patient communication regarding follow-up care, surgeries, procedures, post-op care, etc., and ensure that communication is patient-focused.
• Maintain sanitary use of equipment throughout the care visit for the assigned team.
• Assist in training, staff development plans and performance evaluations.
• Manage prior authorizations, patient refills, Doctor schedules, and referral correspondence for assigned team.
• Advise management on functional team staffing in support of the Doctor's schedules to comply with all company policies.
• Support management in the guidance and supervision of clinical staff consistent with the company employee handbook.
• Deploy company objectives where applicable.
• Enforce HIPAA and OSHA standards along with company-identified best practices in the conduct of care among team members.
• Other duties as assigned. Overtime may be required as needed.

Qualifications

• Effective communication within scope of responsibility
• Favorable result on background check required
• Must be able to provide proof of identity and right to work in the United States

Education and/or Experience

• High School Diploma or GED equivalent required
• 5 years (minimum) leading a clinical team in ophthalmology

Licenses and Credentials

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred

Systems and Technology

• Previous experience with management of PACS or similar systems preferred
• 5 years of experience using Electronic Medical Record (EMR) and completing medical documentation