Clinic Office Assistant I
Spectrum Health & Human Services
Summary
Clinic Office Assistant I performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.
Job description
Summary of Position Function
Clinic Office Assistant I performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.
Major Duties and Responsibilities
- Knowledge and demonstration of agency core values in day-to-day activities
- Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
- Maintain a neat, organized workspace consistently
- May require travel between sites to provide coverage for other support staff
- Greeting and checking clients in using a friendly demeanor upon arrival for their appointment
- Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
- Politely answering and directing calls to the appropriate person
- Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
- Collection, reconciliation and posting of all client payments
- Sends/receives incoming, outgoing mail and faxes
- Responding to high volume of email requests in timely manner
- Attend meetings onsite and offsite as assigned
- Other duties as assigned
Skills/Competencies
- Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency's Electronic Health Record system
- Excellent customer service skills with clients and colleagues
- Excellent computer skills and use of office machines
- Strong communication skills, both verbal and written
- Meticulous attention to detail; excellent time management and organizational skills
- Ability to multitask in a fast-paced work environment
Education Requirements
- High School Diploma or equivalent
Experience
- One year work experience in work related field preferable
- Must possess a valid driver's license with an acceptable driving record and have reliable transportation
Requirements
- High School Diploma or equivalent
- One year work experience in work related field preferable
- Must possess a valid driver's license with an acceptable driving record and have reliable transportation
- Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency's Electronic Health Record system
- Excellent customer service skills with clients and colleagues
- Excellent computer skills and use of office machines
- Strong communication skills, both verbal and written
- Meticulous attention to detail; excellent time management and organizational skills
- Ability to multitask in a fast-paced work environment
Company overview
Spectrum Health & Human Services is a comprehensive mental health care organization dedicated to providing essential behavioral health services to communities in need. As a healthcare provider specializing in mental health care, the organization offers a wide range of services including outpatient counseling, crisis intervention, substance abuse treatment, and community-based support programs. Spectrum Health & Human Services focuses on delivering accessible, high-quality mental health care through evidence-based practices and person-centered approaches. The organization serves diverse populations across multiple locations, addressing various mental health conditions while promoting overall wellness and recovery. With a commitment to reducing stigma and improving mental health outcomes, Spectrum Health & Human Services plays a vital role in the healthcare ecosystem by bridging gaps in mental health service delivery and supporting individuals and families through challenging life circumstances. Their multidisciplinary team of professionals works collaboratively to provide integrated care that addresses both mental health and broader human service needs within the communities they serve.