Clinic Payment Operations Representative
Abbott Laboratories
Summary
We are seeking a highly motivated Clinic Payment Operations Representative who brings a positive attitude, embraces change, and thrives in a fast-paced environment. This role serves as an entry-level to intermediate contributor within Clinic Payment Operations and is responsible for executing day-to-day payment processes that support operational efficiency, payment accuracy, and provider satisfaction.
Job description
The Opportunity
We are seeking a highly motivated Clinic Payment Operations Representative who brings a positive attitude, embraces change, and thrives in a fast-paced environment. This role serves as an entry-level to intermediate contributor within Clinic Payment Operations and is responsible for executing day-to-day payment processes that support operational efficiency, payment accuracy, and provider satisfaction.
Success in this role requires strong attention to detail, organizational skills, and the ability to efficiently manage a high-volume workload while maintaining quality and accuracy standards.
What You will Do
- Manage timely and accurate review, validation, and processing of high-volume clinic invoices.
- Evaluate invoice accuracy against client requirements and agreements.
- Research and resolve routine billing and payment discrepancies.
- Process payment transactions, adjustments, refunds, and account maintenance activities.
- Reconcile account statements and payment activity.
- Communicate with clinics and internal partners regarding routine inquiries.
- Meet established productivity, quality, and service-level standards.
- Escalate complex issues and high-risk exceptions appropriately.
- Maintain accurate records within financial systems.
- Participate in training and team initiatives.
- Additional duties as assigned.
Education and Experience You'll Bring
Required Qualifications
- Associate degree preferred or equivalent experience.
- 0-2 years of experience in finance operations, billing, payment processing, reimbursement or customer service.
- Intermediate MS Excel skills including lookups, filtering and reconciliation.
- Strong analytical skills, attention to detail and organizational skills.
- Ability to work in a high-volume environment.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency in 10-key data entry.
Preferred Qualifications
- Operational Excellence
- Attention to Detail
- Customer Focus
- Accountability
- Teamwork
- Adaptability
- Continuous Learning
This is an onsite role at Abbott location in Overland Park, KS. This is not a remote role/opportunity.
Requirements
- Associate degree preferred or equivalent experience
- 0-2 years of experience in finance operations, billing, payment processing, reimbursement or customer service
- Intermediate MS Excel skills including lookups, filtering and reconciliation
- Strong analytical skills, attention to detail and organizational skills
- Ability to work in a high-volume environment
- Excellent verbal and written communication skills
- Proficiency in 10-key data entry
Benefits
- Free Medical Coverage (HIP PPO)
- Retirement Savings Plan
- Tuition Reimbursement
- Student Debt Program
- FreeU Education Benefit
- Career Development
Company overview
Abbott Laboratories is a global healthcare technology leader founded in 1888 and headquartered in Chicago, Illinois. As an international medtech and pharmaceutical company, Abbott operates in approximately 160 countries worldwide with a workforce of over 115,000 employees. The company is organized into four major business segments: Medical Devices (48% of revenue), Diagnostics (20%), Nutritional Products (19%), and Established Pharmaceutical Products (12%). Abbott's medical devices portfolio includes revolutionary technologies such as the FreeStyle Libre continuous glucose monitoring system for diabetes management, cardiovascular devices like the MitraClip and TriClip for heart valve repair, and neuromodulation systems for chronic pain management. The company's diagnostics division pioneered breakthrough tests including the first licensed HIV blood test in 1985. With a rich history spanning over 135 years, Abbott has consistently been recognized as one of Fortune's World's Most Admired Companies since 1984 and continues to drive innovation in healthcare technology to help people live healthier, fuller lives.