Clinic/Practice Assistant, Cardiology

Job Summary

The practice delivers fully integrated cardiac evaluation and treatment, including cardiac and vascular intervention, electrophysiology, heart failure management, valvular heart disease, peripheral artery disease, and a Congestive Heart Failure Clinic. Located on the 3rd floor of Cooley Dickinson's Atwood Health Center at 22 Atwood Drive in Northampton, MA.

We are seeking a 40-hour Full-time Clinic/Practice Assistant to support our Cardiology practice onsite Monday-Friday. We are open 8:00am-5:00pm so shift times are flexible within that time frame.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required. Experience in lieu of a degree is not accepted. Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] preferred.

Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train!