Clinic/Practice Assistant, Gastroenterology
Mass General Brigham
Summary
Brigham and Women’s Harbor Medical Associates is seeking a full-time Clinic/Practice Assistant to join our Gastroenterology team in Braintree. In this role, you’ll be part of an in-office call center team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence.
Job description
Schedule and Location
This is a full-time, 40-hour, on-site position located at Brigham and Women’s Harbor Medical Associates, 1681 Washington Street, Braintree, MA 02184. The anticipated schedule is Monday through Friday, 8:30 a.m.–5:00 p.m.
What You’ll Do
- Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
- Support appointment scheduling, check-in, check-out, and other administrative workflows related to patient visits.
- Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
- Process patient billing forms and accept co-payments when required by department workflow.
- Request patient medical records, laboratory results, and other information needed by the care team.
- Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
- Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
- Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
- Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.
What We’re Looking For
- High school diploma or equivalent required.
- Two to three years of office experience required.
- Certified Medical Administrative Assistant (CMAA) preferred.
- Strong customer service skills and a professional, helpful communication style.
- Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.
- Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems.
- A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team.
Requirements
- High school diploma or equivalent required
- Two to three years of office experience required
- Certified Medical Administrative Assistant (CMAA) preferred
- Strong customer service skills and a professional, helpful communication style
- Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting
- Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems
- A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team
Benefits
- Medical, Dental & Vision
- Retirement Savings Program
- Paid Time Off
- Tuition Assistance
- Professional Development Support
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.