Clinic/Practice Assistant, Internal Medicine
Mass General Brigham
Summary
Our Internal Medicine office is committed to building a healthier community in the Medford area, and that’s why we’re bringing world-class health care affiliated with Mass General Brigham to your neighborhood. Our Medford Internal Medicine location offers adult primary care services. Our experienced internal medicine team offers comprehensive, compassionate care with convenient access to cardiac testing, labs, and imaging. We are located 101 Main Street in Medford, Massachusetts. We pride ourselves on having a close-knit, highly collaborative team who are all passionate about patient care in the community! Our office is easily accessible by public transportation, with an MBTA bus stop located directly in front of the building. While on-site parking is not available, free, non-permit street parking may be available on South Street, just around the corner from the office.
Job description
We are seeking a full-time 40-hour Clinic/Practice Assistant onsite Monday through Friday from 7:30am to 4:00pm. Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. This individual would work alongside our three other clinic/practice assistants in this patient-facing role. Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you!
Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No
Essential Functions
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders, and print appointment schedules.
- Process patient billing forms and scan documents to patient medical record/LMR.
- Call for patient medical records and laboratory test results.
- Open and distribute mail or faxes.
- Type forms, records, schedules, memos, etc., as directed.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
- May monitor patients in waiting room and responds to any needs for information.
- Assists in patient flow processes.
Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials: Experience healthcare office experience 0-1 year required.
Additional Job Details
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work.
Requirements
- High School Diploma or Equivalent required
- 0-1 year healthcare office experience required
- Strong customer service skills
- Ability to multi-task and prioritize in a high-volume outpatient setting
- Positive attitude, empathy, and genuine passion for patient care
Benefits
- Health insurance
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.