Clinic/Practice Assistant, North Shore Locations

Job Summary

We are seeking Clinic/Practice Assistants to join our Primary Care outpatient practices across the North Shore. Opportunities are available at the following locations: Salem, Saugus, Marblehead, Danvers, Peabody, Beverly, Rowley, Swampscott, and Lynn. Our practices operate between 7:30 AM and 5:30 PM, with full-time positions offering 8-hour shifts scheduled within this timeframe.

Dedicated to administrative support, our clinic/practice assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in an outpatient setting! The ideal candidate will have direct healthcare administrative or medical office experience, along with strong customer service and organizational skills.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] preferred.

Experience: Office experience 2-3 years required.

Additional Job Details

Strongly Preferred: Healthcare/Medical Admin experience; Customer service experience; Experience working in a community-based medical practice; Epic experience preferred.