Clinic/Practice Assistant, Women's Health
Mass General Brigham
Summary
Bring your customer service skills and passion for helping others to Wentworth Health Partners’ comprehensive women’s health center. Our team provides compassionate, personalized care at every stage of life in an environment built on privacy, trust, and respect. Services include obstetrics, gynecology, urogynecology, infertility support, and inclusive LGBTQ+ care.
Job description
As a Clinic/Practice Assistant, you will be an essential part of our community-based practice and help create a welcoming, efficient experience for every patient. You will support daily administrative and clinical operations, coordinate patient visits, respond to calls and requests, and partner with practice leadership, clinicians, and colleagues in a high-volume outpatient setting.
What You’ll Do
- Perform routine administrative and clerical duties that support the clinical service and physician practice.
- Schedule patient appointments and maintain accurate appointment records.
- Welcome and assist patients throughout their visit.
- Answer incoming calls, respond to routine questions, take messages, and route inquiries appropriately.
- Support check-in, check-out, patient flow, and waiting room activity.
- Process referrals, diagnostic and laboratory orders, prior authorizations, and registration information.
- File and scan documents, print schedules, and maintain patient records.
- Obtain medical records and laboratory test results.
- Process patient billing forms and, when required, accept co-payments.
- Open and distribute mail and faxes, and prepare forms, records, schedules, and memos as directed.
- Provide general support to practice leadership, clinicians, and colleagues.
Qualifications
- High school diploma or equivalent required.
- Up to one year of healthcare office experience required.
- Basic proficiency with Microsoft Office applications.
- Knowledge of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use a phone system, manage non-routine calls, and resolve routine issues appropriately.
- Clear and effective verbal and written communication skills, including composing and editing emails, memos, and letters and taking complete, accurate messages.
- Strong organization and time-management skills, with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.
Requirements
- High school diploma or equivalent required
- Up to one year of healthcare office experience required
- Basic proficiency with Microsoft Office applications
- Knowledge of office procedures, including filing, copying, scanning, printing, and faxing
- Ability to use a phone system, manage non-routine calls, and resolve routine issues appropriately
- Clear and effective verbal and written communication skills
- Strong organization and time-management skills
Benefits
- Medical, Dental & Vision
- 401(k) Retirement
- Paid Time Off
- Tuition Assistance
- Professional Development
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.