Clinical Account Executive, Specialty (RPh)

Responsibilities

• Develop and maintain robust, professional relationships with clinic contacts, delivering exceptional service with a client-facing sales approach to enhance satisfaction and confidence in Lumicera's services.
• Oversee the prescription referral process, including prior authorizations, ensuring compliance with regulatory and company standards while addressing clinical nuances specific to each account.
• Meet frequently with Sales and Account Management leadership to evaluate progress, share account updates, and align clinical support with business objectives.
• Utilize tools within electronic medical records to identify opportunities for specialty medication referral optimization in collaboration with providers and internal stakeholders.
• Serve as the primary point of contact for resolving clinic-related issues, leveraging clinical expertise and coordinating with support teams.
• Act as a liaison between medical staff, pharmacies, insurance providers, and patients, ensuring professional interactions infused with a client-facing sales vibe.
• Proactively follow up with all accounts requiring clinical intervention or oversight, tracking progress and ensuring issues are addressed.
• Support pharmacist workflows by offering clinical insights or workflow assistance when routine duties are complete.
• Utilize the CRM system to investigate contacts, track account activities, and maintain detailed records.
• Monitor the financial performance of claims and referrals submitted by prescribers, evaluating whether to retain or triage prescriptions to optimize revenue and patient outcomes.
• Use the Lumicera Prescriber Portal for communication and training of accounts and their prescribers and staff.
• Uphold compliance program objectives, adhering to all federal and state laws with the highest ethical standards.
• Perform additional tasks as assigned by upper management.
• Minimal travel may be required for account management purposes.

Qualifications

• Bachelor's degree in pharmacy or Pharm D required.
• Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months, may be required based on state of residence laws or client contracts. Other State Pharmacy Licenses may be required as business need dictates.
• 2 years in specialty pharmacy or a clinical account management role within healthcare, with proven experience in client-facing positions and clinical oversight.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.