Clinical Affairs Specialist Acute Care (IABP)

Position Summary

The Clinical Affairs Specialist, MCS, covers the Intra-Aortic Balloon Pump (IABP) and Intra-Aortic Balloon Catheter (IABC) product portfolio by fulfilling the educational needs of customers over the full spectrum of product adoption and utilization. This is in collaboration with the commercial team, including the Sales Representative/Clinical Sales Specialist. Activities include presentation and didactic program delivery, objection handling, and solution positioning that supports the safe and effective use of the MCS product portfolio. 75% travel required.

Principal Responsibilities

• Identify and expand the customer base through professional networking, consultation related to best practices and the appropriate use of products, and timely professional follow-up.
• Maintain and develop expertise in the product portfolio.
• Work in conjunction with sales representatives and management to properly identify, prioritize targets, and achieve corporate, regional, and territory goals and objectives.
• Manage all business-associated administrative tasks and responsibilities, including strict adherence to T&E travel and expense policies, timely filing of required reports, and documentation of activities.
• Manage off-label inquiries and documentation.
• Keep current with medical literature, clinical initiatives/guidelines, competitive landscape, and industry trends and communicate with sales management, marketing, and other corporate departments.
• Lead and/or participate in educational, scientific, and promotional activities at local, regional, and national tradeshows/exhibitions.
• Provide written and verbal communication to management and sales representatives regarding field activity and account information.
• Collaborate with Marketing, Sales, and Engineering on key projects and initiatives, utilizing critical thinking to collect data, analyze, and problem-solve.
• Maintain professional and clinical continuing education, licensure, and credentials as applicable for clinical specialty.
• Adhere to and ensure compliance with the Code of Conduct, all Company policies, rules, procedures, and standards.

Education / Experience Requirements

• Registered Nurse (RN) or Certified Clinical Perfusionist (CCP)
• Minimum of five (5) years of cardiac clinical experience in a hospital, preferably in Critical Care, with experience managing IABPs.
• Previous experience as a Clinical Specialist in industry is desirable.
• Have current licensure and credentials, as applicable, for the clinical specialty.
• Fluency in Spanish is highly desirable.

Specialized Skills / Other Requirements

• Proven ability to interact with different specialties within a hospital and deliver complex and technical subject matter to clinicians.
• Self-directed, able to work independently and handle multiple projects concurrently in a fast-paced environment.
• Strong problem-solving/analytical skills and organizational skills.
• Excellent interpersonal, professional communication, and compelling presentation skills.
• Ability to handle difficult conversations/situations.
• Proficiency with Microsoft Office tools and computer technology including iPhone and iPad platforms.
• Ability to travel up to 75% of time, domestically or internationally.
• Ability to carry detail bag weighing up to 20 lbs. and lift equipment weighing up to 30 lbs.
• Ability to stand and/or walk in numerous hospitals or at meetings for 6–10 hours per day, up to five days per week.
• Must be able to establish and maintain vendor credentials to enter and work in hospitals as an essential function of the job.