Clinical Applications Consultant - Autoimmunity - New England Territory
Werfen
Summary
Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Job description
Position Summary
Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
Individuals with previous lab experience such as Medical Technologist (MT), Medical Laboratory Technician (MLT), Etc. will be highly considered. This Application Consultant will focus on our autoimmune client base. Territory consists of All of the New England States and a portion of New York.
Key Accountabilities
- Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
- Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
- Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
- Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
- Achieves/maintains a comprehensive knowledge of regulatory requirements
- Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)
- Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
- Performs product demonstrations.
- Participates in seminars, workshops and convention exhibit activities as requested by Management
- Develops/ maintains an account list and calls on each according to required frequencies
- Maintains aspects of Werfen Customer Databases and Property Accountability Documents
- Manages and controls personal travel and expense budget
- Prepares forecasts and other monthly reports as required by management
- Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work
Skills & Capabilities
- Efficiently works under pressure to meet deadlines.
- Proven technical proficiency and knowledge
- Strong planning and organizational skills
- Project management skills/experience desirable
- Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
- Demonstrated problem solving skills
- Collaboration, capable of executing in a team environment.
- Ability to present complex technical concepts for varying levels of customer staff, including physicians
Requirements
- Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required
- Bachelor’s degree preferred
- Minimum of 2-3 years’ work experience in a lab or clinical setting
- Strong computer skills (Word, Excel and PowerPoint)
- Fluency in English Required
- Travel approximately 80% of time
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Vacation
- Sick Leave
- Commission Plan
- Performance-Based Bonus
Company overview
Werfen is a global leader in specialized diagnostics, founded in 1966 in Barcelona, Spain as a family-owned innovative company. The organization has established itself as a worldwide authority in five key clinical areas: Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant diagnostics. With headquarters in Barcelona and technology centers strategically located in the United States and Europe, Werfen operates directly in 30 countries and serves more than 100 territories through distributors. The company achieved remarkable financial performance with worldwide sales exceeding €2.2 billion in 2024, supported by a workforce of over 7,000 employees globally. Werfen's comprehensive portfolio includes advanced diagnostic systems, reagents, laboratory automation solutions, and point-of-care testing platforms that enable healthcare providers to deliver precise and timely patient care. Their innovative technologies span from blood gas analyzers with hemolysis detection capabilities to automated immunoassay systems and specialized diagnostic assays. As a vertically integrated diagnostics company, Werfen maintains complete control over research, development, manufacturing, and distribution, ensuring quality and reliability across their product lines while continuously advancing diagnostic science to address critical healthcare challenges worldwide.